Manager, Population Health

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.

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https://keybenefit.com/

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The Population Health Manager plays a pivotal role in supporting the CDM Nursing staff, PHMP Coach staff, and AHDI Leadership. This position involves overseeing day-to-day care management activities, providing functional guidance to the nurses and coaches, and ensuring optimal outcomes. The successful candidate will maintain necessary controls to identify performance deficiencies, drive PMO projects, and drive new product and service initiatives. Additionally, they will uphold the quality of the company's offerings, consistently meeting or exceeding customer expectations. The Population Health Manager collaborates directly with AHDI Leadership to manage the overall flow of activity within AHDI.

Essential Duties and Responsibilities:

Policy and Strategy Development:

• Develop and implement consistent policies and strategies across operational units to enhance productivity and efficiency.
• Measure and report on results to drive continuous improvement.

Complex Issue Resolution:

• Collaborate with customer service representatives, client relations staff, and providers to address complex issues.
• Conduct research and keep leadership informed of critical matters.

Efficiency Enhancement:

• Identify process inefficiencies and friction points.
• Propose and implement solutions to maximize workflow efficiency.

Team Empowerment:

• Provide functional guidance to Team Leads, ensuring efficient workflow and continuous improvement of administrative functions.
• Offer constructive feedback on workflow and staff-related matters.

Resource Optimization:

• Manage organizational resources and processes to achieve improved performance and increased efficiency.
• Proactively identify potential problems and notify relevant stakeholders.
• Collaborate with other management and team leads to ensure smooth inventory movement with minimal delays.

Metrics and Controls:

• Establish metrics and controls for product and service delivery.
• Strive for continuous improvement and operational goal attainment.

Project Oversight:

• Track project progress and report to leadership.
• Lead company initiatives, resolve issues, and ensure stakeholder satisfaction.

Performance Reviews and Staff Engagement:

• Assist in preparing annual performance reviews for staff.
• Conduct regular one-on-one sessions with team members.

Backup Support:

• Act as a backup for team lead staff during their absence.

Additional Duties:

• Handle other responsibilities as assigned by management.

Supervisory Responsibilities:

• Monitor sick and vacation time.
• Track work assignments, inventory control, and individual/team performance indicators.
• Coordinate with the Vice President-AHDI regarding clinical staff management.
• Manage employe performance and complete employee annual reviews in a timely manner.

Competencies, Knowledge, Skills, and Abilities:

• Bachelor's degree with a minimum of three years of experience in population health.
• Previous leadership or supervisor experience with responsibility for reporting, issue resolution, and setting direction.
• Strong coordination, analytical, decision-making, and detail-oriented skills.