What are the responsibilities and job description for the Customer Service Representative position at Key Skilled Personnel?
Customer Service Representative
LOCATION: City of Industry, CA
PAY: $17.00
HOURS: 7:00 am – 3:45 pm
JOB DESCRIPTION
- Respond to all customer requests and update data as necessary.
- Review contracts and orders entered to ensure accuracy of data.
- Correspond with customers in a timely manner regarding receipt of orders, prices, schedule changes, and shipping information.
- Coordinate with appropriate company organizations to resolve problems and customer complaints.
- Interface with production, purchasing, quality, shipping, and accounting teams in an effort to expedite (as required) and deliver on-time product.
- Maintain records and files of orders, quotes, and customer correspondence.
QUALIFICATIONS:
- 1-2 years of experience in Customer Service
- Possess excellent communication skills, both verbal and written
- Manufacturing background a plus
- Professional demeanor and ability to remain calm and professional in order to diffuse difficult situations. Ability to treat customers with friendliness, diplomacy, and patience at all times.
- Working knowledge of customer service and order entry procedures.
- Good computer skills, including familiarity with Excel and other MS Office applications, and working knowledge of SAP systems a plus
- Good oral and written communication skills and a high level of moral and ethical codes.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $17 - $0
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