Employee Relations Consultant

Location:

Job Summary
The Employee Relations (ER) Consultant is an individual contributor role reporting to the ER Solutions Team Manager in a virtual call center environment. This role provides employee relations consultation and support to employees and managers and uses judgment to escalate matters that have been determined to require more in-depth review, investigation and/or consultation for resolution to the Senior Lead ER Consultant.

Responsibilities

• Provide HR consultation and support on employee relations issues surrounding policy, procedure, and programs via the phone in a call center type environment.
• Provide Employee Relations advice to all levels of management, consultation and guidance by interpreting and applying policy with decisiveness that support business objectives and maximize employee engagement, while evaluating risk and compliance.
• Facilitate moderately complex employee relations issues providing consultation, support and recommendations to managers and employees.
• Document issues in a thorough, timely, and accurate manner.
• Respond to, research, facilitate resolution, and escalate as necessary, employee relations issues.
• Review and provide feedback on employment documents including but not limited to Performance Improvement Plans, Termination documents, and correspondence from managers to employees.
• Identify employee relations issues or trends by line of business and geography, escalating those that may pose risk to Key.
• Provide guidance in resolving employment-related questions and assist in the documentation of facilitated employment actions related to Leave of Absence (e.g., FMLA, determinations regarding holding positions open and/or replacing positions for employees on Leaves of Absence, addressing unauthorized Leaves of Absence).
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education Qualifications

• Bachelor's Degree BS/BA degree in related field or equivalent experience (Business Administration, Human Resources, Communications, Psychology, Sociology) (preferred) or
• High School Diploma with equivalent experience and demonstrated knowledge of employment law and regulations (required)

Experience Qualifications

• 3 years Three to five years Human Resource experience: Employee Relations consultation experience preferred. (required) and
• 3 years Proven ability to analyze problems and situations and recommend appropriate courses of action while mitigating risk and supporting line of business strategic initiatives. (required) or
• 3 years Demonstrated knowledge of Human Resources practices and legal principles. (required)

Tactical Skills

• Excellent oral and writing communication skills
• You are able to prioritize work and meet deadlines
• Strong MS Office skills.
• Proven coaching skills.
• Strong customer service orientation
• Comfortable with new technology, web and cloud-based applications.
• Must possess excellent interpersonal skills
• Strong listening, interviewing, and counseling skills.

Personal Skills

• Adaptability: Helps others adapt to changing environments and accepting new situations while working effectively with unstructured teams, situations, or environments; leverages prior experience as a help towards handling change and an atmosphere of ambiguity and uncertainty
• Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
• Critical Thinking: The ability to evaluate past performance for future insights, assess and validate options and predict their impact, and use effective critical thinking approaches, such as consulting, commanding, or obtaining consensus
• Emotional Intelligence: Identifies non-verbal emotional indicators in others, their negative impact on results, and pursues action to mitigate them for improved success; illustrates best practices and rationale for organizations that successfully grow their EI capability
• Problem Solving: Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems

Practical Skills

• Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others' communication styles and uses various approaches appropriately and effectively
• Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management
• Constructive Debate: Effectively guides participants to rethink their current views and makes a good-faith effort to persuade them by leveraging active listening, probing, and strong, fact-based opposition
• Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60,000 to $67,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click for a list of benefits for which this position is eligible.

Please click for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

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