What are the responsibilities and job description for the Service Officer or Lead Service Officer (Commercial Loan Clo... position at KeyBank?
Location:
702 W Idaho - Boise, Idaho 83702
This position may be filled at different salary grade levels depending on requirements. Preferred location is in the West Region and/or near a KeyBank location within our footprint. May be open to considering remote work options if outside of KeyBank's footprint. Looking for candidate to work west coast work hours (PST). We may consider MST work hours but strongly prefer PST. Position will support agribusiness and/or real estate commercial transactions.
LEAD SERVICE OFFICER:
Job Brief:
Responsible for either closing or servicing moderate to highly complex commercial loans, both real estate and non-real estate secured, syndicated, or non-syndicated in accordance with credit approval, risk management and loan documentation. Responsible for providing superior client service, proactively driving the process, collaborating with line of business and third parties, and adhering to specific procedures to identify items/conditions to be satisfied. Adheres to all KeyBank and regulatory compliance procedures, including but not limited to OFAC, Patriot Act, Beneficial Owner, and Flood, and adheres to all internal procedures and controls. Participate in and lead special projects as needed. Position will support agribusiness and/or real estate commercial transactions.
Job Responsibilities:
- Working knowledge of business requirements of clients and loan related transactions and other related applicable products in a high-volume environment; provides expertise to others.
- Identify, analyze, and balance gray areas of risks/exceptions, provide solutions and/or elevate to obtain appropriate approvals as necessary, and communicates issues to management and/or LOB as needed; understands the importance of balancing service and risk.
- Intermediate to expert understanding of role specific systems utilized which requires strong data integrity and attention to detail.
- All pre- or post-closing services for assigned portfolio of moderate to highly complex loan structures.
- Proactively drive the process through collaboration, communication, and a focus on client centricity with all parties; work seamlessly with the LOB, other internal partners, third parties, bank groups/syndications, etc.
- Independently manage assigned work with limited oversight from manager; offer assistance to others as time permits.
- Assist or lead projects and initiatives (e.g. enhance commercial lending platform) and offers suggestions to support a continuous improvement mindset.
- Experience and understanding of legal documentation for role specific requirements ensuring conformity to credit approval and Key's policy and procedures, and/or to execute requirements per the terms of the documents.
- Initiates and is accountable for fiduciary responsibilities for various monetary transactions and general ledger accounting including advances, payments, closing fees. Expert knowledge of procedures and policy's related to all requirements for funds movement.
Essential Job Functions:
- Delivers distinctive personalized service to external and internal clients; participates in client meetings and sales team meetings when appropriate.
- Works in tandem with the RM and Borrower to take ownership of proper tracking and/or remediation of documentation exceptions.
- Analyzes and reviews Borrower provided insurance with insurance standards.
- Understanding various types of documentation and collateral surrounding various lines of business.
- Utilizes nCino and KVD as appropriate for transaction tracking.
- Works closely with multiple parties to achieve a well-coordinated and timely closing, funding and booking of the transaction.
- Monitors nCino Post Approval reporting to ensure deal has moved to correct stage to avoid delays in subsequent underwriting activities.
- Adheres to timeframes for all required training.
Required Qualifications:
- 4-year College Degree or equivalent commercial loan experience
- Minimum two years related job experience; preferable in banking
- Strong solution-oriented and problem-solving skills; detail-oriented
- Demonstrated decision-making ability
- Excellent inter-personal skills; demonstrated strong written and verbal communication skills
- Strong planning and organizational skills
- Proven ability to prioritize and handle multiple tasks in a high-volume environment
- PC proficiency including familiarity with Microsoft Excel and Word, PowerPoint and OneNote
Preferred Qualifications:
- Prior experience in documenting commercial loan transactions and agribusiness transactions with an understanding of the various nuances in perfecting collateral.
- An understanding of the additional agribusiness documentation requirements; and an understanding of the differences in agribusiness collateral perfection and documentation requirements based on state.
- Real estate commercial lending experience
- Familiarity with commercial banking systems
SERVICE OFFICER:
Job Brief:
Responsible for either closing or servicing low to moderately complex commercial loans, both real estate and non-real estate secured, syndicated, or non-syndicated in accordance with credit approval, risk management and loan documentation. Responsible for providing superior client service, proactively driving the process, collaborating with line of business and third parties, and adhering to specific procedures to identify items/conditions to be satisfied. Adheres to all KeyBank and regulatory compliance procedures, including but not limited to OFAC, Patriot Act, Beneficial Owner, and Flood, and adheres to all internal procedures and controls.
Job Responsibilities:
- Basic understanding of business requirements of clients and loan related transactions and other related applicable products in a high-volume environment.
- Identify risks/exceptions and elevate to obtain appropriate approvals as necessary, communicating issues to management and/or RM as needed; understands the importance of balancing service and risk.
- Basic to intermediate understanding of role specific systems utilized which requires strong data integrity and attention to detail.
- All pre- or post-closing services for assigned portfolio of low to moderately complex loan structures.
- Proactively drive the process through collaboration, communication, and a focus on client centricity with all parties; work seamlessly with the LOB, other internal partners, third parties, bank groups/syndications, etc.
- Manage assigned work, with support of manager as needed; offer assistance to others as time permits.
- Support projects and initiatives (e.g. enhance commercial lending platform) and offers suggestions to support a continuous improvement mindset.
- Experience and understanding of legal documentation for role specific requirements ensuring conformity to credit approval and Key's policy and procedures, and/or to execute requirements per the terms of the documents.
- Initiates and is accountable for fiduciary responsibilities for various monetary transactions and general ledger accounting including advances, payments, closing fees. Extensive knowledge of procedures and policy's related to all requirements for funds movement.
Essential Job Functions:
- Delivers personalized service to external and internal clients; participates in client meetings when appropriate.
- Works in tandem with the RM and Borrower to ensure proper tracking and/or remediation of documentation exceptions.
- Reviews and analyzes, with supervisor oversight, Borrower provided insurance with insurance standards.
- Utilizes nCino and KVD as appropriate for transaction tracking.
- Ensures a well-coordinated and timely closing, funding and booking of the transaction.
- Monitors nCino Post Approval reporting to ensure deal has moved to correct stage to avoid delays in subsequent underwriting activities.
- Adheres to timeframes for all required training.
Required Qualifications:
- 2 - 4-year College Degree or equivalent commercial loan experience
- Solution-oriented and problem-solving skills; detail-oriented
- Demonstrated decision-making ability
- Aptitude for analysis, systems and mathematics
- Strong written and verbal communication skills
- Planning and organizational skills
- Ability to prioritize and handle multiple tasks in a high-volume environment
- PC proficiency including familiarity with Microsoft Excel and Word, PowerPoint and OneNote
Preferred Qualifications:
- Prior experience in documenting commercial loan transactions with an understanding of the various nuances in perfecting collateral.
- Real estate commercial lending experience
- Agribusiness knowledge/experience
- Familiarity with commercial banking systems
COMPENSATION AND BENEFITS
The Lead Service Officer position is eligible to earn a base salary in the range of $55,000.00 to $80,000.00 annually depending on job-related factors such as level of experience. The Service Officer position is eligible to earn a base salary in the range of $50,000.00 to $65,000.00 annually depending on job-related factors such as level of experience. Compensation for these roles also include eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click
here
for a list of benefits for which this position is eligible.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
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