Entry level Customer Service Representative
Job Posting for Entry level Customer Service Representative at Keynote Business Solutions
```Overview```
We are seeking an Entry Level Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for individuals looking to start their career in customer service and gain valuable experience in a fast-paced environment.
```Responsibilities```
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Assist customers with placing orders, tracking shipments, and resolving issues
- Upsell additional products or services to customers when appropriate
- Enter and maintain customer data in the system with a high level of accuracy
- Communicate effectively and professionally with customers to ensure their needs are met
- Analyze customer feedback and provide suggestions for improvement
- Make outbound calls to follow up on customer inquiries or resolve issues
```Requirements```
- Excellent communication skills, both verbal and written
- Bilingual in Spanish and English is a plus
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of phone etiquette and customer service best practices
- Sales experience is a plus
- Ability to analyze customer needs and provide appropriate solutions
Join our team today and start your career in customer service!
Job Types: Full-time, Part-time
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Augusta, GA: Relocate before starting work (Required)
Work Location: In person
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