What are the responsibilities and job description for the Business Analyst position at Kforce Inc.?
- Manage the quality control of operational programs, results, and reporting for all internal and external business partners in order to eliminate issues and increase partner satisfaction
- Troubleshoot reported application issues and help facilitate a resolution to prevent future issues going forward
- Execute various business projects as assigned within deadlines
- Manage documentation creation and updating of policies and procedures to ensure that all team members understand the correct manner for completing their tasks
- Coordinate configuration and programming tasks internally, as well as externally with business partners and vendors
- Perform data analysis to interpret trends, optimize efficiency, and evaluate data quality
- Successfully create ad hoc reporting on-demand and develop specifications to recurring reports for programming to help increase department productivity
- Listen closely and understand the specific needs of other departments to ensure that reporting is accurate and relevant
- Create and present data results to various internal departments to aid them in interpreting the data and make recommendations
- Work collaboratively with other IT members as needed for programming initiatives, changes to routines, file processing, strategies, letters, and other functions related to business operations
- Familiarity of Enterprise IT concepts and components
- Proven working experience as a knowledgeable business analyst in the information technology sector
- Strong ability to juggle multiple projects and priorities simultaneously in a fast-paced environment
- Strong collaboration, consensus building, influence, negotiation, conflict resolution, and interpersonal skills
- Decisive, self-motivated, with the ability to adapt to change and competing demands
- Excellent critical thinking, analytical, and problem-solving abilities
- Ability to see the big picture and able to roll up sleeves and dive into the weeds to accomplish project goals
- Solid organizational skills with the ability to be versatile and multi-task effectively and efficiently
- Capability to take initiative and be self-directed: able to work alone; If needed, identify the work to be done, and take the action needed without explicit direction of the steps
- Strong working knowledge of Microsoft Office products
- Strong working knowledge of collaboration software like Jira Service Desk, Jira Project, and Confluence
- Customer service focused individual with the ability to handle customer interactions with diplomacy and tact
- Excellent interpersonal skills with the ability to gauge the customer's technical ability and communicate with them in an appropriate technical or non-technical language
- Ability to handle confidential information in an appropriate manner
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary : $80,000 - $0
