What are the responsibilities and job description for the Operations Analyst position at Kforce Inc.?
RESPONSIBILITIES:
Kforce has a client that is looking for an Operations Analyst in Juno Beach, FL.We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program.As a Client Support Specialist, you will be asked to:
- Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success
- Manage each issue to resolution while providing clear communication and expectations
This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have.
This position requires availability to work 12:00PM-9:00PM EST and 2:00PM-11:00PM EST with one weekend day.
Duties:
- Operations Analyst will provide exceptional customer service through phone, email, chat, etc.
- Become an expert on both financing and sales/operations workflows
- Be a knowledge resource and an escalation point for our customers
- Provide solutions to problems while educating and training our customers
- Document customer interactions with accurate and detailed interaction logs
- Serve as a voice of the customer and work with the team to improve our program and processes
- Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals
- Proactively escalate potential issues or anomalies to management
- Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
- Create a positive work environment through collaborating with direct teammates and internal stakeholders
REQUIREMENTS:
- BA/BS degree or equivalent practical experience
- Strong proficiency using SaaS software
- Experience in solar or motivated to learn more about the solar industry
- Bilingual (Spanish speaking)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.
We may ultimately pay more or less than this range.
Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
Salaried personnel receive paid time off.
Hourly employees are not eligible for paid time off unless required by law.
Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable.
The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
