Metrics Coordinator

RESPONSIBILITIES:
Kforce has a client in Jacksonville, FL that is seeking a Metrics Coordinator.

Responsibilities:
* In this role, the Metrics Coordinator will provide administrative and logistical support for collaborative Impact Evaluation/Metrics initiatives including scheduling support, monitoring project timelines, and tracking of project deliverables to ensure progress of action items
* Maintain and catalog documentation for metrics business processes including team communications and reports; Make updates to Program monitoring dashboards
* Assist with development and administration of metrics surveys; Evaluate relevance of and user experience of metrics tools in collaboration with Impact Evaluation Specialists to enhance the quality of data collection
* Monitor performance of surveys and quality of warrior/family service members (FSMs) survey experience; Develop reports for Impact Evaluation team
* The Metrics Coordinator will monitor and manage the Impact Evaluation/Metrics inbox; Follow-up with survey respondents who indicate need for survey support or distress, and route survey respondents to appropriate internal programs for follow-up
* Manage development and posting of 'metrics and warrior research team' intranet content in collaboration with research coordinator
* Assist with data visualizations using Salesforce, Qualtrics, and Excel to communicate programmatic and organizational impact
* Develop and post 'metrics and warrior research team' intranet content, in collaboration with research coordinator
* Follow best practices in data collection, storage, analysis, and governance
* As a Metrics Coordinator, you will prioritize projects and assignments to meet organizational deadlines and priorities
* Other related duties as assigned

REQUIREMENTS:
* Bachelor's degree in information technology, data science, or other relevant field of study; Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
* Two years of experience building and generating Salesforce reports or dashboards preferred
* One year of experience working with online survey platforms preferred
* One year of experience using customer relationship management software, e.g., Salesforce
* One year of experience building and generating reports or dashboards from customer relationship management software
* Demonstrated computer proficiency using Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint)
* Demonstrated proficiency using project management applications, e.g., Jira, Asana
* Demonstrated understanding customer relationship management software, e.g., Salesforce platform and products
* Ability to maintain confidentiality of and safeguard sensitive data
* Salesforce Lightning experience; Reports & Dashboards Specialist Superbadge preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.