Fiber Optic Technician Virtual Hiring Event

The Fiber Optic Technician is responsible for providing high-quality customer service in all Outside Plant areas, including, but not limited to Customer premises, Fiber huts, and in the field. The Fiber Optic Technician will be responsible for troubleshooting fiber optic issues including responding to the customer, determining fault locations, and making necessary repairs to restore fiber services. The Fiber Optic technician is required to take excellent care of our customers, build relationships, work with our subcontractors to coordinate response task, and be a champion of customer service. This position does require the individual to be on call during specified times.

What You’ll Do:

• Digging up direct bury closures
• Physically placing, removing, or modifying non-working equipment or small excavation of buried splice enclosures or fiber optic terminals including:
  • Location and uncovering vaults, handholes, splice enclosures
  • Pulling fiber optic cable as needed for repairs
  • Install or remove equipment installed in a fiber optic hut
• Troubleshoot and/or test Fiber GPON service from end user to fiber hut utilizing an OTDR to locate trouble locations
• Perform service installs at end user locations for GPON services ensuring proper light levels and connecting end user equipment
• Identify, label, and terminate fiber optic cables
• Fusion splicing of fibers and proper dressing of cable and splice trays within an enclosure
• Review, analyze, and interpret work orders, drawings, records, and manuals
• Interact with all members of the organization; Installation, Engineering, Project Management
• Provide updates to service tickets into KPG and/or customer ticketing system
• Be on call available 24 hours per day during specified on call schedule and able to respond to customer outages
• Performs other duties as requested by Supervisor

What You’ve Done or Skills You Possess:

• High school diploma or equivalent, Technical degree preferred
• Demonstrate proficient use of Microsoft programs and applications
• Demonstrate proficient use of IOS and/or Android applications
• Exhibit personal power and leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasm and determination
• Exhibit industry awareness
• Exhibit intellectual curiosity
• Exhibit exceptional organizational skills
• Exhibit a strong problem-solving approach
• Exhibit strong verbal and written communication skills
• Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• Share your Resume when you VIRTUALLY sign up to interview

Preferred dress code

Casual (come as you are, but please be presentable)

About KGPCo

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support. From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. To learn more visit KGPCo.com

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.