Technician Data Center Operations

KGPCo is a leading provider of complete, customized and scalable supply chain and network transformation solutions for the communications industry. KGPCo serves a diverse set of customers and partners. The customer base includes network operators, integrators, contractors, utilities, cloud services providers, neutral host providers, equipment manufacturers and enterprises who connect people, places and things.

KGPCo employs over 2000 employees across the United States. KGPCo’s vision is to be the go-to partner enabling our customers to build, optimize and transform networks that connect the world. We are looking for top performers who are focused on results and are ready to be trained. We are working to build a team of Data Center Technicians. We are looking for Data Center Technicians who are experienced and ready to step in and do the job. This would be during the day shift and include swing shift work. If you have a strong work ethic, extensive knowledge of PON fiber networks, and the ability to trouble shoot problems, we are looking for you.

T he Data Center Technician is required to take excellent care of our customers, build relationships, question things and take action, work hard, work smart, and enjoy the experience. The ideal candidate will be an excellent team player, have the ability to follow instruction, and the willingness to learn & grow within KGPCo.

SUMMARY

Interact with Network Engineering teams across the enterprise to ensure projects are delivered as designed. Work with and oversee various hardware vendors for installation services. Rack/stack/patch and ground network switches and servers and provide project coordination. Deploy servers, routers and network equipment in a production data center environment. Prepare, deploy and test fiber and copper cabling for infrastructure builds.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Operate, monitor, maintain, and respond to abnormal conditions in network systems. Areas include: Ethernet switches, routers, firewalls, TAPS, servers .
• Input maintain and update DC Infrastructure in multiple DCIM and Asset Management software programs.
• Tracking and trending operational characteristics. Interact with purchasing, telecom, datacom, and other I.T. personnel to coordinate equipment installation, repairs, and improvements.
• Assist project teams with delivery of complex installations, this will include determining the best location as well as ensure proper redundant connections and documentation.
• Also responsible for other Duties/Projects as assigned by operations management as needed.

EDUCATION, EXPERIENCE, and QUALIFICATIONS

• Physically placing, removing, or modifying non-working equipment
  • Cable trays and/or racking
  • Data Equipment cabinets and frames
  • Data Servers, Switches, Routers, Repeaters, Bridges, Gateways, Multiplexers, Transceivers, Firewalls
  • Fuse Panels
  • Able to manage team members
  • Physically routing the cables that supply AC and/or DC power or transmit data in various technical spaces
  • Identify, label, and terminate cables that supply AC and/or DC power or transmit data
  • Conduct test and document performance characteristics of hardware and software
  • Resolve equipment / technical issues
  • Review, analyze, and interpret work orders, drawings, records, and manuals
  • Perform quality validation on in-process and completed work
  • Interact with all members of the organization; Installation, Engineering and Project Management
  • Performs other duties as requested by Manager
• Exhibit leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasm and determination
• Exhibit industry awareness
• Exhibit intellectual curiosity
• Exhibit exceptional organizational skills
• Exhibit a strong problem-solving approach
• Exhibit strong verbal and written communication skills
• Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions
• High school diploma or equivalent, technical or college degree preferred
• Four years of experience
• Proficient in use of Microsoft programs and applications
• Proficient in use of IOS and/or Android applications
• Must be able to demonstrate valid driver’s license with acceptable driving record. Must be able to provide proof of insurance.
  

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity