Operations Manager

Kick Axe Throwing
New York, NY Full Time
POSTED ON 9/30/2023 CLOSED ON 10/3/2023

What are the responsibilities and job description for the Operations Manager position at Kick Axe Throwing?

Job Description

Job Description
Game on Brooklyn!

We are searching for an Experienced Experiential Entertainment Operations Manager to join the Ginger Companies family at our Flagship Venue in the heart of Brooklyn.

KICK AXE THROWING is the most exciting thing to hit the country and we want you to be part of our team! Kick Axe has been featured on VICELAND, CNN, CBS, ABC, NBC, Seth Meyers, Million Dollar Listing NY, Younger, The Today Show, and more. Check us out at www.kickaxe.com and www.throwsocial.com!

As a Restaurant Operation Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as an operations manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing operational strategies, enforcing menu standards, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:
  • Manage and oversee the entire venue operation
  • Deliver exceptional guest services
  • Ensuring guest satisfaction
  • Plan new and update existing menus
  • Plan and develop the overall restaurant marketing strategy
  • Respond efficiently to customer questions and complaints
  • Organize and supervise shifts
  • Manage and lead staff
  • Develop hourly and salary staff
  • Terminate employees when necessary
  • Training and evaluating staff performance
  • Manage food cost, forecast requirements, and maintain inventory
  • Manage restaurant supplies including small wares
  • Control costs and minimize waste
  • Create and nurture a positive working environment
  • Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:
  • Ideally, 3- 5 years of experience as a Restaurant General Manager or similar role
  • Ideally, 3- 5 years of experience in customer service management
  • Extensive food and wine knowledge
  • Computer literacy
  • Very Detailed Oriented
  • Familiarity with restaurant management software
  • Experience in event planning
  • Strong leadership, motivational, and people skills
  • Good financial management skills
  • Critical thinking and problem-solving skills
  • Team player
  • Adapt to Change
  • Good time-management skills
  • Great interpersonal and communication skills
  • Culinary school diploma or BS degree in Business Administration
Complete our short application today!

Location/Region: New York, NY
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