Customer Support Specialist

Customer Support Specialist

We are seeking a talented Customer Support Specialist to join our dynamic website team. In this role, you will play a crucial part in ensuring our website clients receive exceptional support and assistance with their website services. If you are passionate about providing top-notch customer service and have a strong technical aptitude, we want to hear from you!

What You’ll Do

- Address client inquiries and requests regarding website services.

- Troubleshoot and resolve website-related items reported by clients.

- Maintain detailed records of client interactions and issue resolutions.

- Educate clients on best practices for managing their websites effectively.

- Collaborate with the website team to improve support and retention processes and resources.

What You Bring to the Team: 

- Previous experience in a client-facing support role, preferably in web services or technology.

- Strong understanding of website fundamentals, including HTML, CSS, and CMS platforms.

- Excellent communication and problem-solving skills.

- Ability to work independently and collaboratively in a fast-paced environment.

About Kicksite: 

Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by martial artists, for martial artists. Our software is designed to handle everything from attendance tracking to collecting revenue. We’ve expanded into creating custom websites, copy, and marketing services to help drive our vision of making businesses better. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty…. the list goes on and on. At Kicksite, we are THE GOLD STANDARD! 

Benefits

• Medical, dental, and vision
• Health Savings Account
• Paid Time Off
• Special shutdown days
• Retirement plan with company match
• Fantastic company culture
• All out company events
• Opportunity for advancement
• Monday-Friday, Off at Noon on Friday
• Paid holidays
• Additional days off for company stretch goal incentives
• Consistent 1:1s, weekly feedback, and daily standups with your team
• Strong management, warm energy, and enthusiastic coaching

Kicksite is an equal opportunity employer.