Indoor Amusement Playground Manager

Objective:

At Kids Empire, we believe in creating unforgettable experiences for our guests. As a Park Manager, you will play a crucial role in ensuring that our park adheres to the highest quality and service standards. Your dedication will help us increase revenue and accomplish our business goals. You'll be responsible for monitoring store activity, ensuring proper provisioning and staffing, and being the initial point of contact between guests and Kids Empire. Your focus will be on guest satisfaction by resolving complaints promptly and addressing any questions or comments they may have while present at Kids Empire.

**Essential Job Functions:**

- Hiring, training, motivating, and coaching employees to provide attentive and efficient service to our valued customers.

- Assessing employee performance regularly to provide helpful feedback and training opportunities that foster growth.

- Welcoming guests with warmth as soon as they arrive at our park; making them feel comfortable in the vibrant ambiance of our amusement park.

- Training Supervisors and Team Members on key elements of their job duties so that everyone is equipped to deliver exceptional experiences.

- Preparing employee schedules efficiently to ensure smooth operations.

- Ensuring staff members follow company policies and procedures diligently for consistent service excellence.

- Opening/closing the park seamlessly while managing the alarm system effectively - setting it up or disarming it as needed.

- Operating a seamless check-in process by having guests sign liability waivers swiftly upon arrival.

- Handling cashier responsibilities meticulously - receiving payments accurately while keeping track of all cash/credit transactions securely.

- Regularly checking snack inventory levels; ordering snacks from specified vendors promptly to replenish stock so that no one goes hungry!

- Walking through the floor area regularly to monitor safety hazards proactively or rule violations by enthusiastic little adventurers!

- Keeping restrooms clean consistently; sanitizing all areas within the park, including tables, chairs, and playground structures.

- Scheduling and coordinating family events flawlessly; ensuring that events operate efficiently to create lasting memories for our guests.

**Requirements:**

- Must be available to work weekends and holidays (mandatory) because we know that's when the fun happens!

- Open availability is a must as we strive to provide exceptional experiences every day.

- Maintaining an upbeat positive attitude in a fast-paced environment is essential because our energy sets the tone for our guests' experience!

- Ability to operate an iPad or laptop effectively as part of your daily tasks.

- Excellent communication skills with strong interpersonal abilities, leadership qualities, coaching expertise, and conflict resolution skills.

- Commitment to providing exceptional service not only to our customers but also supporting staff members in their growth journey.

- Proficient in reading and writing English because clear communication is key!

- A bachelor’s degree in business/management or minimum related experience of 5 years demonstrates your expertise.

**Physical Demands:**

- Constant standing, walking, bending, and twisting are all part of creating magical moments for our guests!

- Frequent bilateral hand movements show your dedication to ensuring everything runs smoothly.

- Ability to lift up to 25lbs because teamwork makes the dream work!

- Good finger dexterity ensures you can handle any situation with finesse.

If you are passionate about delivering exceptional guest experiences while managing a dynamic team in a fast-paced environment filled with laughter and joy, we invite you to apply for the Park Manager position at Kids Empire. Join us today on this exciting adventure!

Thank you for considering Kids Empire as your next career opportunity! We can't wait to meet you and create magical memories together!

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Are you 21 years or older?
• Do you have open availability, including weekends and holidays? NOTE: if you do NOT have open availability, please do not apply) We are open 365 days a year
• Can you work the following manager's schedule? This schedule is standard for all managers. Mon/Tuesday 12 pm -8:30 pm Wed/Thursday -off Friday -Sunday 2:15 pm -10:30 pm
• How much experience do you have managing a team of 20 plus staff members?

Experience:

• managing a team of 20-25: 2 years (Required)

Work Location: In person