What are the responsibilities and job description for the Park Manager (FT) position at KIDS EMPIRE?
Job Description
OBJECTIVE:
The Park Manager is responsible for ensuring the park adheres to quality and service standards, increases revenue, and helps the business accomplish its goals. They monitor store activity and ensure it is properly provisioned and staffed.
Park Managers are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire.
ESSENTIAL JOB FUNCTIONS:
OBJECTIVE:
The Park Manager is responsible for ensuring the park adheres to quality and service standards, increases revenue, and helps the business accomplish its goals. They monitor store activity and ensure it is properly provisioned and staffed.
Park Managers are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire.
ESSENTIAL JOB FUNCTIONS:
- Hiring, training, motivating and coaching employees as they provide attentive, efficient
- service to customers, assessing employee performance, and providing helpful feedback
- and training opportunities.
- Attending guests as quickly as possible, greeting them accordingly, and making them feel
- comfortable in the ambiance of the amusement park.
- Trains Supervisor and Team Members to perform the key element of their job duties.
- Prepares employees' schedules.
- Ensuring staff members follow company policies and procedures.
- Open and close the park, managing the alarm system, including setting and disarming.
- Operates the check-in process by having guests sign the liability waiver.
- Cashier responsibilities; receiving payments and keeping track of all cash and credit
- transactions.
- Checks snack inventory is sufficient and orders snacks from specified vendors to
- replenish stock
- Walks the floor regularly to monitor if there are no unsafe hazards present and if guests
- are following the park attendance rules, regulations, and guidelines.
- Clean restrooms and sanitize all park structures ie. tables, chairs, and playground
- structures.
- Schedule and coordinate family events and ensure that events operate efficiently.
- Must be able to tolerate a fast-paced work environment during peak hours.
- Must be able to maneuver in small play areas
- Reports directly to the District Manager.
REQUIREMENTS:
- Work weekends and holidays (Mandatory)
- Must have open availability ( Mandatory)
- Ability to maintain an upbeat positive attitude in a fast-paced environment
- Ability to analyze processes and information, identify problems and trends, and develop
- effective solutions and strategies
- Operate an iPad
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution
- skills.
- Commitment to providing exceptional service to customers and support to staff members.
- Read and write in English
- Bachelor’s degree in business, management, or minimum related experience of 5 years
PHYSICAL DEMANDS:
- Stand, walk, bend, and twist constantly.
- Frequent bilateral hand movements.
- Must be able to lift 25lbs
- Good finger dexterity
Salary : $22 - $0
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