What are the responsibilities and job description for the Team Member (FT/PT) position at KIDS EMPIRE?
OBJECTIVE:
Attraction Cast Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Attraction Cast Members workers perform many tasks with the families throughout the amusement park to ensure the guests are having an excellent and safe time, while at Kids Empire. Interact with families whose children are 2 years old to 11 years old.
ESSENTIAL JOB FUNCTIONS:
- Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the amusement park.
- Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
- Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
- Operating the billing transactions accurately by verifying the amount displayed on electronic cash calculator and peripheral electronic data processing unit and operating the multi counting machine for recording the order and computing the bill simultaneously without hassle.
- Organizes the refrigerator with drinks, snacks, chips and ice cream.
- Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock
- Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
- Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
- Schedule and coordinate family events and assist that event operate efficiently.
- Must be able to work in noisy environment created by guests such as children yelling and music.
- Must be able to tolerate a hectic and busy work environment during peak hours.
- Must be able to work in a tight structure.
- Other duties as assigned
PHYSICAL DEMANDS:
- Stand, walk, bend, twist constantly.
- Frequent bilateral hand movements.
- Good finger dexterity.
Qualifications:
- Work weekends and holidays
- Able to work with children.
- Operate an IPad
- Good communication skills, customer service skills and conflict resolution skills
- Leadership skills
- Work independently
- Read and write in the English
Salary : $0
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