Server server

Come join the team at Kientz Hall. We are a busy restaurant in San Anselmo that celebrates the craft of live-fire cooking and the spirit of warm hospitality in a full service dining experience.

Our flavors are fresh and bold, drawing inspiration from the Mediterranean to Classic Americana. Our cooking is familiar, fun and approachable for the whole family.

Our service style is easy and our hospitality embraces and celebrates our amazing community.

We are currently looking for experienced Servers as well as 1 Lead Server who are at least 18 years old, with great personalities and enjoy engaging with the community.

Candidates must have Thursday, Friday, Saturday and Sunday availability.

All Servers and Lead Servers will be responsible for providing outstanding customer service while staying engaged with guests throughout their dining experience by taking food and beverage orders, delivering food and beverages, maintaining the table and providing warm, courteous and efficient service with accurate cash handling practices.

Lead Servers are responsible for training, mentoring, guiding and leading a team of servers in a restaurant. They teach new employees how to serve customers in the restaurant's style and work according to safety and sanitization expectations.

Lead servers answer customer questions concerning the menu, including item descriptions or how the restaurant prepares the food.

They are responsible for assisting the guests' needs, responding to their inquiries, and immediately addressing their dining concerns.

Lead Servers must be warm and welcoming and possess excellent communication and customer service skills, . They must also have strong time management and multitasking skills to perform duties in a fast paced restaurant environment.

Lead servers take on responsibility for the shift and for all service staff when a manager is not present. They support and guide all service staff to ensure all job tasks are completed for the shift.

This includes opening and closing side work duties as well as ensuring the restaurant is open and ready for service and / or properly shut down for the night.

ESSENTIAL FUNCTIONS :

• Greet and interact with guests according to our Service Standards
• Take guest orders and accurately enter into POS system
• Accurately process cash and / or credit card transactions to close the ticket and provide correct change (if required).
• Answer customers' questions and involve a manager if not able to resolve the issue.
• Accountable for the accurate reconciliation of the drawer at end of shift.
• Prepare the station for opening to ensure it is well stocked and clean.
• Stock paper goods for food service to ensure uninterrupted service for the day.
• Maintain station during service
• Run food and beverages as needed
• Stock beverages in the cooler to ensure uninterrupted service for the day.
• May expedite guest orders occasionally.

REQUIRED COMPETENCIES :

• Outstanding customer service skills
• Excellent communication skill
• Attention to detail
• Ability to perform basic math
• Positive and welcoming attituide
• Willingness to support in all areas of the restaurant as needed
• Team Player

MINIMUM QUALIFICATIONS :

Proven working experience as a server

Basic PC knowledge and familiarity with electronic equipment (e.g. cash register, scanners, money counters etc.

Bartending experience is a plus.

MINIMUM QUALIFICATIONS :

• Minimum 18 years of age
• One year of experience as a casual upscale dining Server or equivalent
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
• Food Handler Certification
• Responsible Alcohol certification
• Harassment Certification

Last updated : 2024-07-25