What are the responsibilities and job description for the Order Management Specialist position at KIK Consumer Products?
We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools
When you join KIK Consumer Products, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America’s largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life.
Your Role at KIK
An Order Management Specialist oversees the entire order processing cycle to ensure accurate, timely, and efficient fulfillment of customer orders. This role involves coordinating with internal teams such as sales, logistics, and supply chain, as well as maintaining communication with customers to address order inquiries, updates, or issues. The specialist is responsible for ensuring compliance with company policies and standards while optimizing the order process for seamless operations.
What You’ll Be Doing
- Manage customer orders, ensuring compliance with pricing, quantities, and terms.
- Maintain 98% customer service levels and resolve shipment or PO discrepancies.
- Expedite plant input for customer reports and ensure pricing updates per contracts.
- Monitor EDI and manual orders for errors and troubleshoot integration issues.
- Liaise with departments (Transportation, AR/AP, Supply Chain, Warehouse, Sales).
- Address AR issues like short payments and resolve customer disputes.
- Ensure accurate order entry (98% accuracy) and timely confirmations (within 24 hours).
- Manage late shipment reports, rush orders, and shortage alerts.
- Maintain account summaries and monitor SKU/promo quantities to prevent shortages.
- Troubleshoot daily issues, including refused loads, credit invoices, and order discrepancies.
- Prioritize orders by importance and lead times, ensuring prompt shipment.
- Flexible and adaptable to handle all assigned duties and evolving needs.
What You’ll Bring
- High School Diploma or GED required; Bachelor’s degree preferred
- Order Management/Account Management experience is highly preferred
- JD Edwards, SAP and EDI integration is a plus
- Advanced Excel and Microsoft Word skills
- Multi-tasking, problem solving, and high attention to detail
- Analytical skills, dependability, adaptability, and initiative are essential
- Excellent interpersonal and customer service skills
- Strong verbal and written communication skills
What You Will Get
KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
About KIK
We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America’s largest independent consumer product manufacturers with 16 North American manufacturing facilities. We also operate globally in Canada, Europe, and Australia. We are known for our portfolio of notable brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa™ (under license), BioGuard®, and Natural Chemistry® pool chemicals. We are also the #1 producer in North America of store-brand (“private label”) bleach and a leading private-label provider of laundry detergent and additives, dishwashing products, general-purpose cleaning, and other home care products.
Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of “One KIK” values – a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.
KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application, or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
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