What are the responsibilities and job description for the Order Management Specialist position at KIK Custom Products Inc.?
Overview
We are KIK!
We create the products and brands that people trust to clean, sanitize, and protect their homes, pools and cars. We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities. We also operate globally in Europe, Asia, UK, Australia, New Zealand and South Africa. We are known by our portfolio of over 40 brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa™ (under license), BioGuard®, and Natural Chemistry® pool chemicals, and Prestone® and Holts® automotive performance chemicals. We are also the #1 producer in North America for store-brand (“private label”) bleach and a leading private label provider of laundry detergent and additives, dishwashing products, general purpose cleaning and other home care products.
Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution and logistics.
Our organization is constantly evolving and is driven by a set of “One KIK” values – a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics or integrity.
This position is a home based role following in office training during onboarding. Additionally, there will be periodic visits for meetings to the Keele Street office in Vaughn.
Summary
We are searching for a manufacturing Customer Service / Order Management Specialist to join our dynamic Customer Service Team based in Concord. This customer focused OMS functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the KIK team. The key to this role is high self motivating initiative and detailed follow-through ability.
Responsibilities
- Order management for a set of customers or division of a customer
- Expedites plant input into any customer reports, ensure content consistency
- Monitors deployment instructions from the customer to ensure prompt shipment. Trouble shoots barriers to shipments
- Provides updated pricing to the customer at intervals
- First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc
- Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
- Faxed/Email Orders – manual entry
- EDI Integrated orders to be maintained and to be troubleshooted on a daily basis
- Daily issues inclusive but not limited to PO discrepancies, refused loads, crediting of invoices, item/customer master issues, customer issues, etc.
- Liaise between various departments,
- Enters manual orders at an accuracy of 98% & above
- Enters and revises transshipments.
- Troubleshoot orders
- Problem solving - daily interaction with all plants - rushes, shortages, substitutions
- Handle assigned customers’ orders by deleting, revising quantities and entering shipping instructions, along with PO and customer maintenance
- Must be knowledgeable with the process of customer’s purchase orders through to receipt of payment, to manage and resolve issues simultaneously
Qualifications
- Manufacturing Industry experience is required
- Minimum of High School Diploma / GED, Community College Diploma, Bachelor's Degree also welcome to apply
- Advanced Excel skills and MS Word
- JD Edwards and EDI Intergration considered an asset. Other ERP/MRP system experience acceptable
- Plant Capability knowledge and Customer Knowledge (people and process)
- Driven, empathetic, decisive, diplomatic, with sound judgment
- Excellent inter-personal and Customer Service skills
- Accuracy and expendiency are a must
- Multi-tasking, problem solving and high attention to detail.
- Analytical skills, dependability, adaptability and initiative are essential
- Excellent verbal and written communication skills
A Career with KIK Offers:
KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
Thank you for your interest and consideration of a position with KIK Consumer Products.
www.KIKCORP.com
KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, martial status, genetic information or any other status protected by law.
