Store Manager in Training

Kimberton Whole Foods Headquarters is hiring a Store Manager in Training!

Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week.

Availability: Availability to work opening or closing shifts is required. One weekend shift is also required each week.

Age Requirement: Must be 18 years or older.

Location: Kimberton Whole Foods in Kimberton

Address: 2140 Kimberton Rd, Phoenixville, PA 19460

Starting Salary: $40,000-55,000 per year depending on experience

Benefits: Full-time team members are eligible for the following benefits at Kimberton Whole Foods:

• Extensive Medical Coverage
• Vision Plan
• Dental Plan
• 25% off Store-Wide Discount
• Employer Paid Short-Term Disability
• Employer Paid Long-Term Disability
• Employer Paid Life Insurance
• Employer Paid AD&D
• Voluntary Life Insurance
• Employee Assistance Program
• Flexible Spending Account - Healthcare & Dependent Care
• 401K with matching 3% after one year and at least 1000 hours worked
• Paid Time Off

The Store Manager in Training (SMIT) reports to the General Manager and assists the Store Manager in creating and fostering an exceptional store experience for customers and staff alike. The SMIT follows the direction of the Store Manager and trains to learn how to direct store operations, develop team work, and ensure that sales and labor benchmarks are met and hopefully exceeded. The SMIT has a strong desire for continuous improvement and inspires the same desire in their team members. They understand that positive customer experience and team morale are essential factors to successful daily operations. The SMIT interacts with customers, vendors, and KWF Team Members in a positive and authentic manner at all times.

The Store Manager in Training embodies the spirit of servant leadership and sets a positive tone for a productive and happy team. The SMIT must be ready and willing to serve in any department needing help and to support store operations in any and all capacities. This individual embraces the mission and values of KWF by demonstrating a passion for the local and natural foods industry. The SMIT ensures their store is following KWF outlined inventory, ordering, and merchandising Standard Operating Procedures with the appropriate labor in order to meet financial goals. The SMIT is ultimately accountable for safe and smooth operations and a welcoming store experience.

Essential Functions:

• Displays an attitude of servant leadership congruent with the KWF mission and culture. Ensures highest level of customer service to customers and staff alike. Uses feedback to improve store experience.
• Understands the overarching company vision, as well as communicates and models the core values of the organization to create a sense of teamwork and camaraderie among team.
• Balances a strong floor presence with an ability to complete administrative tasks.
• Has the desire and capacity to be the best at all operational tasks and be able to lead by example.
• Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
• Ensures an appropriate resolution of operational customer concerns in management's absence.
• Always aware of the bottom line. Assists manager in working towards sales, shrink, labor and budgetary goals at all times; proactively makes improvements when needed.
• Communicates pertinent information to Operations, Human Resources, Training, Marketing, Purchasing & Finance 
• Ensures the quality and freshness of products and merchandises product neatly to maximize sales.
• Ensures safe food handling practices are followed at all times.
• Ensures proper store signage is maintained at all times.
• Ensures the following of KWF outlined policy for all money handling procedures.
• Monitors inventory maintenance and accuracy. Ensures functionality of the POS and ordering systems.
• Provides product feedback to the management, including making recommendations regarding new items to carry or those that should be discontinued.
• Has an in-depth knowledge of product selection and natural foods industry. Keeps abreast of industry trends. Able to quickly and accurately answer customer questions on product sources, preparation, and nutrition. Trains staff so they know where to find answers.
• Ensures a smooth and fully satisfied customer experience from beginning to end by managing staffing, stocking, safety, merchandising and customer experience.
• Treats coworkers like customers, giving great service to all. Promotes a store culture that is respectful and professional. Positive energy and desire to perform at a high level is infectious throughout the store.
• Tactfully handles customer and staff feedback with a strong desire to hear feedback and make the situation right. Uses feedback to improve future store experience.
• Participates in the hiring, training, coaching, development and evaluation of team members. Helps staff achieve goals.
• Holds all team members equally accountable using fair, direct, and kind communication. Addresses performance issues.
• Expresses appreciation for staff and provides effective feedback as necessary. Staff feels motivated and valued.
• Manages and upholds KWF policy and procedures. Works collaboratively with HR as appropriate or outlined in handbook. Takes proper disciplinary action when needed.
• Assists management with developing and implementing action plans to improve operating results. Follows through on agreed upon strategies and outlines for improvement.
• Collaborates with store teams and company leadership to create systems that improve operating results. Follows through on action plans.
• Ensures a safe environment for employees, customers and vendors by identifying and rectifying hazards, ensuring proper ergonomics and maintaining store equipment in proper working order.

Key Attributes:

• Good communication skills: oral and written
• Strong analytical and mathematical capabilities
• Motivated to work a flexible schedule including nights and weekends
• Thrives in leading a team in a fast-paced work environment
• Able to be on your feet for an extended period of time
• Have excellent time management skills
• Develops team morale.

Personal Characteristics and Experience:

• Has reputation for excellent relations with customers, staff and vendors.
• Likes to work weekends, holidays, and other peak periods of the natural foods business. 
• Has ability to identify areas for store improvement and design and implement systems and procedures that lead to success.
• Strong analytical, mathematical/numerical analysis (able to read financial statements) and able to achieve benchmarks and goals set through strategic planning or through budgeting requirements.
• Excellent written and oral communication skills, good listening and clear instructions.
• Track record for increasing sales in a leadership role.
• Two-five years of management experience (including directing work, scheduling, training, and evaluating).
• Willingness to make a commitment to the position to create stability for the company.
• Motivated and able to work a varied schedule including days, evenings, weekends and holidays understanding this is not a 9 a.m. to 5 p.m. position. Requires observation of store operations at all times of the week including weekends.
• Participative management type advocates team concept.
• Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
• Ability to establish credibility and be decisive yet able to recognize and support the organizations preferences and priorities.
• Self-motivated and ability to motivate others to work as a positive team.
• Results oriented with the ability to balance other business considerations.

Salary : $40,000 - $55,000