What are the responsibilities and job description for the Office Clerk position at Kimbrell's Furniture?
Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.
This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.
Responsibilities:
Requirements:
*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*
This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.
Responsibilities:
- Interact with customers diligently, courteously, and professionally while collecting payments.
- Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
- Follow set strategies for collection procedures.
- Monitor accounts to identify outstanding debts.
- Ability to gather and verify customers’ personal and credit information.
- Retain customer loyalty while initiating processes for the collection of payments.
- Maintain and update records of customers from whom collections are made.
Requirements:
- Proven experience or similar role.
- Cooperation and the ability to work in a team setting is a vital skill required for this position.
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Patience and ability to manage stressful work situations.
- Excellent communication skills (written and oral).
- Problem-solving skills.
- Weekend and Holiday availability.
*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*
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