Collections Manager

Position Summary

Responsible for managing the billing, aging, reviewing orders on credit hold, and handling inbound and outbound collections calls. Manages the collections team.

Essential Duties and Responsibilities

Responsibilities include but are not limited to:

·         Deliver excellent credit results through the Performance Management of a team of 10 Collectors. 

·         Scope - $75M Portfolio, 1,500 Parent/13,000 Site level accounts. 

·         Collaborate with cross-functional teams within Financial Shared Services to ensure an exceptional Customer Experience.    

·         Drive a Process Management focused team. 

·         Lead technology initiatives through ERP (NetSuite) enhancements and GetPaid Design and Implementation.   

·         Manage Customer Dispute/Deduction Management process (DMP). Utilize data driven analysis to call-out problems preventing timely Collections and address issues at root-cause.

·         Support Growth and Development of team.

·         Monitor customer accounts for delinquencies and skipped invoices

·         Other job-related duties as required.

Additional Duties and Responsibilities

Upon request of management

Knowledge, Skills, and Competencies

Knowledge

·         General Accounting practices

·         Vendor billing

·         Bank reconciliation

·         Collections best practices

·         Customer service strategy and related processes

·         MS Office and relate applications: Excel, Word, and Outlook

Skills

·         High functioning in a fast-paced environment

·         Outstanding communication skills

·         Build a winning team through a strong foundational approach 

·         Be a positive change leader

·         Passion for supporting internal and external Customers

Competencies

·         Integrity

·         Self-motivated

·         Team player

Educational Qualifications/Job Experience Requirements

Education

·         Education – Business degree required.

·         3 years in a Credit & Collections leadership role. 

·         B2B experience. 

Working Conditions/Physical Requirements

Schedule:

·         Regular weekly schedule: weekends or holidays as needed

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

·         Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.

·         Ability to speak clearly (use of voice)

·         Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus

·         Ability to hear through devices, phones, phone systems, etc.

Environment:

·         Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment

·         Lighting varies based on building requirements and may be adjusted within reason

·         Time constraints and related pressures to complete work are high

·         Atlanta, GA will be home base.  In office as needed, however, hybrid - 3 days in office and 2 days working from home. 

Travel: < 5%

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, and efforts, nor are they intended to form a contractual relationship between the employee and Kimco. Rather, they are intended to be accurate reflections of the principal elements of a position.

Sk110

Salary : $75 - $0