What are the responsibilities and job description for the Property Claims Supervisor position at Kin Insurance?
So, what’s the role?
We are looking for a Property Claims Supervisor with a demonstrated skill set in Property & Casualty Insurance. As a Claims Supervisor, you will have the opportunity to lead a team of adjusters who are handling daily, catastrophe, and/or complex claims.
This role will require an individual who has a true knack for customer service in addition to having ample experience in Strategic Planning and Business Process Improvement. You will have the ability to make an immediate impact as you will help to hire, plan, schedule, and administer resources that are required to meet/exceed service and support our team's needs. This is a crucial role for us; our team is passionate about delivering outstanding service, and we are looking for your help to continue to meet our insureds needs.
A day in the life could include:
- Collaborating with leadership in developing strategies to provide the best service to our external and internal customers
- Facilitating coaching and mentoring sessions with employees, including adherence, feedback, opportunities for improvement, and enhancing quality of work
- Maintaining accurate employee records: vacations, absences, and personal time
- Handling calls and customer escalations and removing any roadblocks
- Ensuring accurate and timely reporting of individual and team metrics and behaviors
- Analyzing data to understand current state and proactively plan for short and long term changes
- Identifying training needs to meet job objectives, goals and company policies and procedures
- Preparing and maintaining documentation and job aids
- Assisting with training on claim investigation, evaluation and settlement techniques
- Assessing coverage, policy interpretation, and providing direction
- Holding the team accountable for accuracy and quality of all claim files
I’ve got the skills… but do I have the necessary ones?
- 3 years of P&C claims leadership experience
- Proficient in tools such as Excel, G Suite, Slack, and Xactimate
- Issue-resolution: you can identify problems and enjoy finding/implementing solutions
- Ability to lead and empower a high performing team while supporting organizational change
- Customer-service background (food service/retail management)
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental and Vision Insurance
- Flexible PTO policy
- Very generous equity options and 401K
- Parental Leave
- Continuing education and professional development
- Disability and Life Insurance
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact