Office Operations Assistant

About KIND 

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. 

Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.

Position Summary:

KIND seeks an Office Operations Assistant responsible for providing support in the day-to-day operational needs for KIND’s staff. They will be supporting, improving, and assisting in developing new operational systems, processes, and functions in support of staff based in the U.S. and internationally. The Office Operations Assistant will report to the Office Operations Manager. 

• Provides day-to-day support to all KIND staff, ensuring their operational, administrative, and office-wide systems needs are met.
• Acts as a staff liaison regarding general inquiries or basic troubleshooting by addressing needs directly or properly triaging, while providing an excellent and professional customer service experience.
• Acts as the primary liaison for the organization information email inbox as well as provide coverage and assistance on internal operations support platforms, triaging to applicable parties as needed.
• Action procurements that support the daily operations of KIND staff and facilities, including the issuance of supplies, equipment, and furniture. 
• Provides onsite support at KIND’s Headquarters office by collecting mail, maintaining supply inventory and overall office upkeep/tidiness. 
• Supports the Office Operations Manager with organization-wide projects, including but not limited to initiatives that facilitate the organization’s continued growth, improve the team’s response to emergency projects, and/or refine general operations and administrative efficiencies.  
• Manages and regularly updates internal databases, file repositories, and record-keeping systems.
• Provides support in coordinating and planning logistics pertaining to facilities procurement, moves, and setups of new offices.
• Assists the Office Operations Team with calendaring meetings, booking travel, reserving meeting space, notetaking, and support logistics for events.
• Assists with the reconciliation of monthly credit card statements and receipt management for the team.
• Develops proficiency and clear understanding in the use and maintenance of office systems, equipment, and technology, and assists staff as needed.
• Provides general operations support and performs other duties as assigned.

• Bachelor’s degree preferred but not required.
• Must be fluent in English. 
• Minimum 2 years of collective experience; experience performing administrative office duties preferred.
• Ability to communicate and interact professionally with a variety of stakeholders at various levels throughout the organization.
• Excellent written and oral communication skills in English.
• Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.). 
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
• Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles. 
• Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life. 
• Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
• Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance. 
• Experience working and communicating in a remote environment. 

Our Benefits

- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the two medical plan options, dental, and vision. 

- Pre-tax flexible spending account (FSA) for both medical and dependent care.  

- Pre-tax transit and parking spending account.  

- Employer-paid life insurance and accidental death and dismemberment insurance.  

- Employer-paid short and long-term disability insurance.  

For a complete list of benefits, please click here. 

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. 

For more information regarding our Wellness initiatives please visit this link.  

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

Application Instructions

To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.