CX Analyst - Remote Opportunity

Working with KinderCare Learning Companies means using your outstanding talents to help set the foundation for lifelong learners, where you can collaborate with colleagues, grow and learn, and positively impact the families we serve.

With over 50 years of experience, 30,000 employees, and more than 2,000 early learning center programs, we are the most accredited leaders in early childhood education. Together, we create environments where kids grow and thrive. As one of only four companies to receive the Gallup Exceptional Workplace Award six times, we’re confident that you can grow and thrive here, too. We can’t wait to meet you.

KinderCare is looking for a CX Analyst take an active role in shaping our organization’s approach to capturing, measuring, and making sense of the experience of our customers. This role reports to the Director of Customer Experience and will work closely with the digital product teams to create a best-in-class digital experience throughout all stages of the customer journey.

The CX Analyst will be passionate about understanding and advocating for the needs of our customer. The right candidate will have a background that prepares them to pursue insights that help teams improve the customer experience; they must be comfortable working with data, and be willing to create & own business intelligence dashboards.

At KinderCare, we believe in progress over perfection. For the CX Analyst, that means incrementally building a truly mature CX data practice over the course of 18-24 months—all while keeping our enterprise focused on valuable short term improvements for our customers.

RESPONSIBILITIES:

• Work with the CX Director to identify new ways to measure the feedback we get from our customers
• Act as a catalyst for creative thinking and non-traditional solutions through brainstorms and product planning meetings in pursuit of seamless customer experience
• Construct pilots to test potential avenues for expanding our understanding of our customers
• Using PowerBI, develop reporting methods to quantify and systematize sentiment metrics for different stakeholder groups throughout the organization
• Collaborate with internal teams focused on providing digital enhancements to the customer journey
• Collaborate with external agencies or contractors as needed
• Partner with cross-functional skillsets, including product teams, steering committees, strategic initiative reporting, financial planning & analysis, multiple IT architecture domains, etc

Qualifications:

• Experience in the lifecycle of data storytelling, including data collection, data storage, data reporting, and dashboard management
• Experience working with an external agency and digital product teams
• Required: expertise in data analysis (e.g. DAX, SQL, Power Query, etc)
• Preferred: proficient in PowerBI
• Familiar with a cloud data environment, preferably AWS
• Requires true passion for digital customer experience as well as being a creative thought-leader; experience working with transformation initiatives and agile environments is preferred
• Strong attention to detail with an ability to communicate clearly and concisely
• Ability to travel occasionally to visit childcare centers to meet with customers.
• BA in data & analytics, customer experience, or related field preferred

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.
• … and much more.

At KinderCare Learning Companies you'll use your skills and expertise to help craft and contribute to our shared mission of supporting communities and encouraging lifelong learners. From our teachers to our cooks to our financial analysts, we are all passionate about crafting a world of learning, happiness and adventure for more than 150,000 children every day.

As the first national early childcare education provider to achieve the WELL Health-Safety Rating from the International WELL Building Institute, we continue to follow the latest science-backed and evidence-based strategies for maintaining a safe and worry-free workplace.

Our highest priority has always been to keep our employees, children, families, and communities as safe and healthy as possible. KinderCare highly encourages its employees to be vaccinated against COVID-19 to protect themselves and their communities. We are proud to provide paid time off for employees to receive the COVID-19 vaccine. We are also subject to state law, local ordinances, and Health Department requirements for employees working in child care, school facilities, and corporate work spaces.

We truly believe that everyone belongs in our circle, and everyone deserves to be celebrated for who they are. By partnering with underrepresented groups and experts in DEI, we are identifying areas to improve and forging a path forward through accountability, compassion, accessibility, and inclusion.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Primary Location : Portland, Oregon, United States

Job : Corporate