As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and believe it contributes to the best possible user experience. The Player Sustainability Department is responsible for monitoring, detecting and actioning any suspicious behavior that may occur (responsible gambling, fraud, anti-money laundering, integrity of operations etc.).
As a Fraud Analyst, you will work to prevent, detect and mitigate fraud losses and identify suspicious activity related to customer deposits, gameplay and payouts. You will be an escalation point for Customer Service and help to resolve account issues, payment queries and identify users who violate our terms of use. You will be tasked with monitoring activity and ensuring regulatory compliance requirements are being satisfied.
Duties and responsibilities
Analyze and monitor daily fraud and anti-money laundering alerts and act according to documented processes with regards to account actioning, document requests and customer verification.
Process customer withdrawals attentively and in a timely manner, in line with the department agreed SLAs
Responsible for detecting suspicious activity associated with money laundering and escalating accordingly.
Communicate with Customer Service and professionally handle all escalations, ensuring we minimize contacts, empower Customer Service agents and strive for first contact resolution
Ensure compliance with KYC and anti-money laundering regulations
Undertake necessary administrative work, including dealing with customer correspondence and record-keeping/case management
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Be open to work on various tasks or projects as assigned to you by your line manager
Desired Skills
Good listener, empathetic, goal-focused
Ability to work well under pressure and with tight deadlines
Self-starter/self-motivated
Online gaming and or/Sports Wagering experience preferred, but not required
Good problem-solving and analytical skills
Excellent written and verbal communication skills
Flexibility to perform different tasks and follow procedures
Working conditions and Physical Requirements
Must be able to sit for extended periods of time
Must be available to work nights, holidays and weekends
Candidates hired into the role will be required to get licensed in certain states
Qualifications
1-3 years of relevant experience
Bachelor's Degree Required, preferably in Criminal Justice
Knowledge of Fraud regulations and detection methods
Salary.com Estimation for Fraud Analyst in Cherry Hill, NJ
$43,606 to $57,154
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