Field Services Support Specialist II Commercial Industrial Printing

Reno, NV service areas. 

This position is 1st shift 

Invest in yourself 

At Ricoh, you can: 

• Choose from a broad selection of medical, dental, life, and disability insurance options. 
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. 

• Augment your education with team member tuition assistance programs. 
• Enjoy paid vacation time and paid holidays annually. 
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. 

POSITION PROFILE 

This position requires technology level skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. 

** Ricoh provides a full training program for candidates of all levels experience and skill sets. ** 

JOB DUTIES AND RESPONSIBILITIES 

Technical 

• Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. 
• Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. 
• Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. 
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. 

• Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. 

Customer Services 

• Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. 
• Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedules. 

• Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. 

Manage Workload 

• Effectively executes all required workload management and call handling procedures, using current field call management requirements. 
• Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. 

Administrative 

• Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. 
• Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. 
• Performs administrative duties as assigned including maintaining required logs, processes and reports. 

• Completes all required administrative tasks in an accurate and timely manner. 
• Accounts for all time and activity by recording information through the proper tracking system. 
• Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary. 

QUALIFICATIONS (Education, Experience, and Certifications) 

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. 
• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. 
• Internal Candidates: Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. 
• Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716