Game Support Technician

King Show Games, Inc., a video game development company, is currently interviewing qualified applicants interested in pursuing a career in video game development. We are looking for people who are innovative, talented, creative, and passionate about the gaming industry. If you’re a self-motivated team player who is able to multi-task and can handle the following responsibilities, we look forward to hearing from you!

Job Summary
Review and test games at many stages of development from an early prototype stage through the end of the development cycle. Provide additional support to company personnel, including computer maintenance, software and hardware installation.

Responsibilities

• Play test development and prototype game builds in a timely manner, throughout the game development cycle on multiple platforms.
• Identify and report bugs using well written and comprehensive descriptions, photos, and videos.
• Thoroughly review and test game builds to verify bug fixes have been implemented.
• Configure Electronic Game Machines (EGMs) with appropriate games and features, and periodically move EGMs.
• Create and archive game reference documents, images, and videos.
• Maintain and document hardware and software for EGMs to ensure proper functionality and presentation.
• Monitor and respond to IT help desk tickets in a timely manner.
• Assist the IT department with setting up new computers, software and hardware installations, and interoffice moves.
• Memorize game standards across multiple product line formats.
• Maintain a high-quality standard of work throughout all aspects of the job.
• Keep kitchen areas clean and organized, assist with event setup and cleanup, run errands as needed.

Qualifications Required

• High school or equivalent; College degree preferred.
• Strong written and oral communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook; Experience with Photoshop is a plus.
• Strong troubleshooting and problem-solving skills.
• Technical computer skills and knowledge.
• Ability to assist in moving EGMs (up to 400lbs) with tools and assistance.
• Quick learner; ability to retain information/changes/updates and quickly apply new learnings.
• Proactive, detail-oriented and self-motivated.
• A passion for video games.
• Must be able to play games thoroughly and produce game bug reports in a timely manner with attention to detail, and work in a deadline-oriented environment.
• Must be able to meet or exceed set project objectives, milestones and deadlines, which will entail extra work time as needed (work hours beyond a normal work week).

• Please include a cover letter when you apply.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. Team members may be requested to perform other job-related tasks and responsibilities other than those stated above.

About King Show Games
Founded in 1998, King Show Games is a Minnesota based company providing entertaining video games that are played around the world. Our growing company consists of talented artists, engineers, mathematicians and producers that have created over 200 games. Our Company Belief consists of 4 principals:

THINK BIG – Think outside the box; strive to be successful.
BE FRANK – Be open and sincere in your dealings with others; be forthright.
FIGHT HARD – Believe in your ideas; speak up for your convictions.
After the call, MOVE AS A TEAM!

King Show Games offers competitive salaries and remote work options as well as a full range of comprehensive benefits including a bonus plan, medical, dental, life and long-term disability insurance, as well as a matching 401k.

King Show Games embraces diversity and inclusion as an equal opportunity employer. We pride ourselves on creating an environment that is built on integrity, openness, involvement, fairness, respect and courtesy.

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Recruiters please don't contact King Show Games.
Please, no phone calls about this job!
Please do not contact King Show Games about other services, products or commercial interests.