Enterprise Engineer 3-8135

Job Description

Staff Position Description

Position Title: Enterprise System Engineer 3 Position Code: EngEnt3-8135

Department: Information Systems Safety Sensitive: YES

Reports to: Chief Information Officer/Manager Exempt Status: YES

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

The Enterprise Systems Engineer 3 will focus on enterprise systems engineering projects performing technical project-based duties with regards to the planning, designing, installation, configuration, and integration of systems and networks within an enterprise environment. Implements or support projects, develop deliverables/artifacts, maintain schedules and milestones and work closely with the team lead/project manager to ensure project functions are planned and executed in compliance to best practices. Projects will be of varying complexities and durations such as task statement development or input, requirements gathering and development, system designs to include upgrades, or enhancements, or next level of technology recommendations/implementation. This work may include network, storage, tech refreshes, Exchange 2010 upgrade and migration, File System Upgrade implementation, Remote office upgrades, Wireless implementation, virtual environment implementation (VMware) and other projects.

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

· Utilize enterprise system design experience to design and implement platform solutions on an enterprise scale to include planning, designing, installation, configuration, and integration of systems and networks within an enterprise environment.

· Participate in design activities in VMware, implementation and administration.

· Analyze network topologies, traffic and capacity requirements.

· Analyze data communications networks, including planning, designing, evaluating, selecting, upgrading, operating systems and protocol suites.

· Subject Matter Expert (SME) with VMware, vCenter and vSphere 4.x-5.x.

· Support, design and implement Citrix XenApp systems to deliver critical applications.

· Design, implement and maintain all systems to contribute highest return on investment while maintaining security.

· Supports problem solving responsibilities when trouble shooting fails at the first and second level support team.

Customer Service

· Provides and maintains excellent customer service as reported by IS customers.

· Adheres to the Behavioral Expectations Agreement.

Quality of Work

· Works with the user community in satisfying their needs.

· Effectively manages work orders and/or project assignments.

· Meets project deadlines 90% of the time.

· Encourages the user community to actively participate in developing requirements, testing, and acceptance of the system.

· Effectively consults with other IS staff to determine database requirements, equipment compatibility, and operating objectives.

· Resolves problem situations expeditiously.

Quantity of Work

· Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.

· Consistently demonstrates the ability to adapt to changes in the work load.

· Regularly accepts additional work and always is willing to adapt to changing priorities.

· Job Knowledge

· Demonstrates knowledge of departmental development and documentation standards.

· Demonstrates an interest in professional development through participation in education workshops or through reading technical documentation or journals.

· Demonstrates a good knowledge of the user and technology environments.

· Always maintains awareness of current technology.

Relationship with Others

· Works at establishing a good rapport with users and IS staff.

· Keeps management informed of any deviations in work schedules and others involved.

· Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.

· Communicates across groups within IS and across user communities to facilitate communications and rapport between all interested parties.

· Addresses patients, visitors, and co-workers in a pleasant and respectful manner.

· Demonstrates good verbal and written communication skills; documents and reports are clear and concise.

· Always works well with supervisors and those in authority and/or peer positions.

· Initiative, Organization, and Time Utilization

· Consistently takes initiative to find and complete projects without being asked.

· Recognizes, prioritizes, and performs duties in a timely manner.

· Develops innovative solutions to system problems.

· Prepares daily work program for self, recognizes and performs duties although not directly assigned.

Judgment and Decision Making

· Seeks guidance and direction, as necessary, for the successful completion of job duties.

· Consistently demonstrates competence in the day to day scheduling of duties by completing all priority and related tasks on time with minimal supervision.

· Carefully tests and evaluates system changes prior to applying in a production environment.

· Takes preemptive action to avoid problems.

· Takes shared responsibility for Client Services Stats: 97% Exceeds / 93% Meets/ 90% generally meets/ 89% Fails to meet Standard

Other Behavioral Factors

· Accepts accountability for job performance.

· Always maintains and respects patient and employee confidentiality; is familiar with HIPAA and is fully compliant.

· Has complete understanding of the hospital fire and safety procedures outlined in the Fire and Safety Manual; knows personal role in case of a fire or emergency.

Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]

· Must be a good team player with strong people skills.

· Excellent written and oral communication abilities required.

· Ability to be self-motivated.

· Participate in design activities in VMware, implementation and administration.

· Participate in design activities in NetApp, implementation and administration.

· Expert-level Microsoft Active Directory design (MCITP / MCSE).

· Expert level knowledge of AD, DNS, DHCP, LDAP, Windows Server 2003, 2008.

Education: Bachelors of technology service design or equivalent work experience of 6 or more years of technical industry experience, preferably in Health Care.

Experience:

· 6-8 years of progressive network engineering experience aligned with the following systems and services. VMware, Citrix, NetApp/EMC storage, Cisco/Juniper Networking and clustered systems.

· Experience working with VMware vSphere, vCenter, vMotion, HA / DRS, SRM.

· VMware design, implementation and administration (VCAP-DCD level of practical experience).

· Experience working in multi-domain environment, group policies, GPO management.

Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]

Experience:

· NetApp experience.

· Citrix XenApp services and Citrix Access Gateway experience.

· VPNs, Firewalls & Network Security experience.

· CommVault and Enterprise backup systems experience.

Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]

Exposure Categories: Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

· Ability to communicate technical information to non-technical personnel.

· Must possess excellent verbal and written communication skills.

· Must have the ability to analyze and apply theory to practice skills.

· Must be able to stand and/or walk for periods of 2 hours or more.

· Must be able to lift equipment up to 50 lbs.

Date Staff Position Description Created / Revised: 04/08/2019

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Posting Date: 2024-03-20T20:33:20 00:00

Locations: 3269 Stockton Hill Road Kingman AZ 86409