Emergency Dispatcher - 2nd Shift- Bilingual

Description

Top 100 Workplace in Dallas: Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members, and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

Video: Hear from our Team on What Makes Kings III a Top Place to Work

Kings III Emergency Communications – Emergency Dispatcher – 2nd Shift

Kings III is a fast-growing company providing emergency elevator and pool monitoring service to thousands of commercial and multi-family properties across the US.

Job Summary:

As a Kings III Emergency Dispatcher, you will be handling inbound calls from our push button emergency phones. We monitor the convenient push button phones provided in elevators, pool areas, and other places to be used in the event of an emergency. You do not need dispatcher experience to apply to this job! We provide extensive, on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.

Requirements

Essential Skills and Experience:

• High school diploma or GED
• 1-year customer service, call center, or dispatcher experience
• Ability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services and evaluation of customer satisfaction
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to what other people are saying, asking questions as appropriate without interrupting
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self-motivated with ability to work independently as well as part of a team
• Accurately type at least 38 wpm with an accuracy rate of 95% or better
• High attention to detail and accuracy
• Dependable, organized and detail oriented
• Positive, competitive, and a determined attitude.
• A sense of humor is a plus, we like to have fun!

Responsibilities:

Respond to testing and emergency calls

Dispatch the Elevator Company or the appropriate authorities when necessary

Provide world class customer service

Follow and abide by our core values

Company Benefits:

Medical, Dental, Vision, Life, Disability Insurance plans offered

401k plan with 2% company match

Employer Paid Telemedicine Benefits

Eight scheduled paid holidays, plus one paid floating holiday each year

15 days of Paid Time Off accrued in the first year

401K plan with company match

About Our Company:

At Kings III, we specialize in reducing risk, liability, and costs for our customers. We provide complete, compliant, and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.

Kings III Core Values:

You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values as we work to lead and grow a team of good citizens – internally and externally speaking.

1. Honesty & Integrity
2. Service to the customer above all else.
3. Do what is right.
4. Good enough is not good enough; pursue excellence.
5. Encourage individual initiative and growth.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.