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Seasonal Operations Manager (Rooms)

Kingsmill Resort
Williamsburg, VA Full Time
POSTED ON 3/13/2024

Seasonal Operations Manager (Rooms Division)

Overview:  This position provides overall leadership for Rooms Division to include: Front Desk, Transportation, Housekeeping, Laundry and Maintenance. Reports to the Director of Rooms through the months of May through October.

Responsibilities: 

·         Works with Housekeeping Manager to ensure room times are flipped in a timely manner

·         Ensures that resort guest feedback is accurately tracked, monitored and evaluated to ensure high scores in Medallia

·         Coordinate with Sales Team and banquet staff to make sure conference space is ready for current and upcoming groups and guests

·         Completes regular property walks to make sure all things are in place and communicate with each department with your findings

·         Provides immediate support to each department as needed.

·         Resolves issues with other departments inside area of responsibility

·         Performs other duties as assigned, such as work the Front Desk, inspect rooms, shuttle guests, ETC

Qualifications:

·         Ability to make decisions and work without supervision

·         Possesses strong leadership and communication skills

·         Possess excellent verbal and written communication skills

·         Must have professional presentation as an ambassador of the company serving as a property leader.

·         Must have the ability to enforce operating policies and procedures in an effective and courteous manner.

·         Ability to work days, nights, weekends, holidays

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