Housekeeping Supervisor

Description

POSITION OBJECTIVE

Assist Housekeeping Manager to direct, supervise and maximize the efforts of the entire Housekeeping Department in order to ensure compliance with all standards of customer satisfaction, cleanliness, productivity and efficiency set by the Resort.

ESSENTIAL JOB FUNCTIONS

• Assist the Housekeeping Manager in training of all associates in the department.
• Ensure all areas of the property are clean according to Resort standards. This must include, but not limited to, guest rooms, public spaces, outdoor areas, offices, etc.
• Assist the Manager in a continuous and progressive general clean program for all guest units and areas of the property.
• Assists in the hiring, training, and career development of all housekeeping employees, assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Front Desk.
• Documents and communicates maintenance requests to the Engineering Department to ensure resort service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Always displays a professional image through appearance and dress.
• Follows company philosophies, policies and procedures and can effectively communicate them to subordinates.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Ensure department employees always wear proper designated uniforms and follow proper standards of appearance.
• Promote aggressive hospitality service among all members of the department.
• Assist the Manager in performing all administrative duties for the department including, but not limited to, budget control, scheduling, purchasing of supplies, hiring, performance appraisals, etc.
• Clean units as required by Management.
• Responsible for all MSDS records and labeling, sharp containers, and other OSHA requirements within department.
• Other duties may be assigned as business demands.

Qualifications

QUALIFICATIONS/EXPERIENCE

• High School diploma or equivalent required
• Previous experience as a Room Attendant in a hospitality and/or resort setting, preferred
• Previous customer service experience preferre
• A valid driver’s license, preferred

REQUIREMENTS

• Must be able to read, write, and speak the English language.
• Position requires full flexibility in scheduling to work AM/PM, weekends & holidays, and may be asked to work overtime in order to accomplish all major responsibilities and tasks.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Approach all encounters with guests and employees in a friendly manner.
• Be able to work in hot, wet, humid and loud environment for long periods of time.
• Be physically able to reach, bend, stoop and lift up to 60 lbs.
• Be able to work in a standing position for long periods of time.
• Must be able to work in a fast-paced environment.