Lead AV Technician

Position Summary: As a Lead Audio Visual Technician, you will perform hands-on installation of a wide range of video conferencing and integrated audio and video equipment into corporate boardrooms and meeting rooms. You will work with Tandberg/Cisco, Crestron, AMX, Extron, Lightware, Planar, Barco & Cyviz equipment either on your own or working as part of an installation team. Once a system is installed, you will commission the system and solve any technical issues, liaising with clients to ensure their satisfaction. You will also be called upon to provide break/fix support to clients as required. This role offers the opportunity to receive on-going training and development to keep you up to date with the latest technologies in the Audio Visual and Video Conferencing market.

Essential Duties and Responsibilities:

• Work with client’s schedule and set expectations.

• Coordinate with Kinly team for tech resources for project deployments.
• Assisting clients over telephone, video and/or client site troubleshooting audio visual and video conference equipment.
• Installing, managing and deploying VC and integrated AV systems.
• Independent installations and configuration of “portable” video conferencing systems.
• Provide training and client support to users in the operations of videoconferencing & audio visual systems.
• Make sure product is available and coordinate with the logistics team and client representative.
• Review BOM/SOW/CAD drawings prior to project launch.
• Work with AV Engineer & Programmer to confirm project requirements are completed efficiently.
• Onsite programming of control systems and digital signal audio processors (DSP). Systems will range from Crestron, AMX, Extron, SP Controls, Biamp, Clearone, Vortex, Soundstucture, and Soundweb.
• Remote programming, working with technicians out in the field to load programs, test, and commission system. Using remote PC software such as TeamViewer, Webex, Logmein, or VNC.
• Performing in shop system testing, factory acceptance testing (FAT) before equipment is leaving the shop.
• Software troubleshooting, working with technicians in the field to commission systems and customer turnover
• Working with project management team in project close out, preforming site acceptance test (SAT)
• Participate in documenting and maintaining operations, network development, and maintenance processes and procedures.
• Participate in engineering and project reviews providing critical analysis comments.
• Existing program maintenance, system upgrades, and programming refresh to existing systems.
• Maintain program version control and adhere to configuration management.
• Creation and maintenance of archived programs on server or share point.
• Develop in a lead role as the senior engineer with audio visual, video conferencing hardware installations, system testing, commissioning and end-user training..
• Conducting AV audits, appointment scheduling, coordinating facility scheduling with appointment schedule, and writing reports, with suggested action items.
• All duties as assigned.

Competencies:To perform the job successfully, an individual should demonstrate the following.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.