Quality Manager

About Working at KIOSK Information Systems:

KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000 kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and Fortune 500 clients delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Self-service is a fast paced and exciting industry with high professional growth potential.

The company offers a full spectrum product portfolio with all solution disciplines in one professional / manufacturing campus. We are a high performing and customer-centric team. KIOSK provides a respectful, fun, and collaborative work environment with great benefits and work / life balance.

The Quality Manager will have a significant role within the operations leadership team to drive world-class quality systems. This position reports to the Chief Operating Officer. The Quality Manager will provide leadership, influence, and direction for the Quality Management System and Quality Assurance activities, through building effective working relationships with all related groups and people, and the development and execution of plans for continuous improvement.

Responsibilities:

The Quality Manager is charged with defining and promoting a quality mindset across the entire company. This individual will work with cross-functional leaders to consistently deliver high quality products. Key duties include:

• Developing strategies to optimize KIOSK’s Quality Management Systems as related to ISO 9001:2015 and ISO 14001:2015.
• Directing the activity of team members to achieve results consistent with KIOSK’s QMS and EMS programs, policies, processes, procedures, and controls – thereby maximizing customer satisfaction, regulatory compliance, and business growth.
• Ensuring all quality and environmental activities meet applicable laws, rules, and regulations of the intended markets.

The Quality Manager will champion quality principles throughout the company by establishing quality systems, capabilities, and mechanisms for monitoring compliance from development through manufacturing. As part of continuous improvement, the Quality Manager will manage:

• The deployment of superior processes (in lieu of traditional inspection activities).
• Quality improvement projects.
• Quality department budget and staffing.

Further, this individual will be the primary point of contact for audits / inspections (regulatory, customer, notified body) and will represent KIOSK in negotiations with regulatory agencies on quality matters.

Required Skills:

• Develops the quality assurance strategy. Translates and implements that strategy into a business plan in accordance with ISO standards.
• Advises leadership to ensure compliance with company and industry leading practices/standards.
• Implements and manages continuous improvement activities to ensure effectiveness and efficiency of services by monitoring performance trends and reviewing process and procedures on a regularly scheduled basis to ensure measurable improvement.
• Coaches and develops staff by providing an environment that encourages on-going professional growth. Ensures that staff receives appropriate training and skill development opportunities to be successful in his or her role.
• Manages the Internal Audit program and ensures all Internal Auditors are trained, as required.
• Assist in developing budgets and manages within the budget.
• Develops staffing plans to support the business operating objectives.
• Primary point of contact with customers on quality related matters.
• Generates and maintains quality assurance plan for the company.
• Maintains compliance with ISO 9001 and ISO 14001 procedures.
• Hosts all customer and ISO quality audits.
• Sets up and maintains quality metrics pertaining to the company's overall quality performance and product reliability as required. Initiates internal and external corrective actions requests and generates timely responses to customer requests.
• Assists in the development of alternative methods and procedures in solving quality and manufacturing problems in meeting market opportunities.
• Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operational procedures within the company.
• Assists in the review of technical problems and procedures of departments and participates in determining solutions to problems or changes in procedure.
• Develops and maintains customer-specific quality assurance plans, as required.
• Implements problem solving tools, prevention methods, quality-at-the-source and continual improvement techniques.
• Other duties as assigned.
• Knowledge of statistical analysis.
• Relevant knowledge of quality tools and standards related to ISO and MIL. Specific requirements include:
  • ISO 9001:2015
  • ISO 14001:2015
  • Statistical Process Control
  • Six-Sigma Process Control
  • Root Cause Analysis methodology
• Strong communication and working relationship skills.
• Competency in computer applications such as MS Word, Excel, Power Point and related.
• Must be able to simultaneously manage several tasks/objectives and reassign priorities.
• Ability to deal with a wide variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work effectively under pressure to meet deadlines.
• 7 years’ experience in quality roles of significance. At least 5 years of experience working and managing quality assurance function in a high-volume and high-mix manufacturing environment. Must have product manufacturing experience.
• B.S. degree or equivalent experience in engineering, quality management, or related

Desired Skills:

• Driving Results – The ability and motivation to persistently pursue and achieve effective results which drive business forward
• Collaboration & influencing – the ability to engage, challenge and work effectively with others
• Leading people - lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.
• Driving Change – Willing and able to identify and support change and continuous improvement in own and wider business environment
• Strategic Decision Making – The ability to make effective, timely decisions in a complex, global market by sourcing and analyzing critical information
• Stakeholder Impact – the ability to build an effective network of relationships both internally and externally, understanding your customer’s needs
• Commercial Orientation – the understanding and recognition of the organization’s commercial environment and position themselves, their role, and their actions to support the organization’s commercial success.

Travel: Up to 10% travel may be required

Physical: Must be able to sit & stand for 8 hours. Must be able to lift up to 30 lbs.

Starting Salary - 103,000 / annual; Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

Benefits-

KIOSK values its employees by supporting them with a full benefits package including:

• Medical (3 plans to choose from)
• Dental (Employer paid for EE only coverage)
• Vision (Employer paid for EE only coverage)
• Life Insurance (2x's base salary Employer paid)
• Short and long term disability insurance (Employer paid)
• FSA / Dependent Care FSA / Health Savings Account with Company Contributions
• 401(k) match with immediate vesting
• Employee Assistance Program
• Paid Time Off
• 10 Paid Holidays per calendar year