What are the responsibilities and job description for the Admissions/Marketing Assistant position at Kirkland Village?
The Admissions/Marketing Assistant coordinates the resident admission, transfer and discharge process for Assisted Living, Independent Living and the Health Center. Determines the readiness of departments to support an admission, transfer or discharge of a resident. Provides support to the overall marketing goals of the community. Support includes: community tours, direct mail/marketing campaigns and follow up on inquires. This role also assists with the daily operation of the marketing department at the assigned community.
Qualifications:
Qualifications:
- Associates degree in Marketing, Sociology or related field preferred
- Two years sales, marketing or customer service experience required, healthcare setting preferred
- Microsoft Office, Microsoft Excel and computerized system proficiency required
- Exemplary follow up and communications skills (verbal and written) required
- High school diploma or equivalent required
- Overall professionalism
- Strong customer service skills
- Capable of working independently or as a team
- Creative thinking and positive attitude
- Coordinates a customer-friendly admission, transfer and discharge process for all customers.
- Monitors and follows-up on all pending transfers and admissions to Assisted Living, Independent Living and the Health Center.
- Provides clerical support for all correspondence related to marketing and other community clerical needs.
- Maintains inventory of marketing materials.
- Assists with the management of the Assisted Living, Independent Living and Health Center inquiry process.
- Provides follow-up on all tours, referrals and inquiries.
- Tracks specific reasons for lost business and communicates information to leadership.
- Guides and assists customers throughout the entire sales process; including: touring, application completion, screening process and sales process.
- Obtains required information to appropriately screen applicants and appropriately identify medical or financial issues, which may require additional clarification.
- Attends and participates in Census Development meetings and sales training.
- Participates in the development and implementation of marketing plans.
- Maintains marketing database for the community.
- Assists in distribution of customer satisfaction surveys.
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