Business Office/Resident Relations Manager

Job Description

The Business Office Manager @ The Carnegie at Washingtonian Center plays a vital role in upholding the operational integrityof the senior living community, ensuring residents' comfort, safety, and overall quality of life.

This position requires a compassionate, detail oriented and dedicated professional committed to fostering a supportive and vibrant environment for senior residents and their families for the community. Responsible for managing the billing and finance process for all residents in the community as well as coordinate and communicate to home office associates and teams as necessary

What will I do every day?

• Stay informed about and ensure compliance with relevant regulations, policies and procedures in the senior living industry.
• Identify opportunities for process optimization and implement efficient workflow procedures to enhance back-office operations.
• Leverage technology and software tools to streamline administrative tasks and enhance resident experience.
• Maintain resident records and ensure compliance with privacy and confidentiality standards.
• Communicate effectively with residents and their families to address inquiries and concerns promptly and professionally.
• Assist vendors understand the billing and payment process and how to submit invoices to KiscoAP.
• Approve invoices as needed and ensure payments to vendors are sent out in a timely manner.
• Review financial statements with General Manager and help identify specific trends and resolve questions around certain line items.
• Communicates to Home office support teams if or when needed.
• Maintain accurate and up-to-date financial records, including resident billing and accounts payable.
• Collaborate with finance and accounting teams to ensure adherence to budgetary guidelines and financial reporting requirements.
• Assists each resident with the billing process either via e-bill, check or credit card or other payment systems.
• Ensures that the billing process for each resident is accurate
• Assists the General Manager with Aging reports of the community and make collection calls.
• Corrects the discrepancies in the customer account balances.
• Ensures that billing statements are correctly printed and sent to residents and/or families. 
• Perform, administer and oversee all accounting functions.
• Orders office supplies and keeps track of usage and inventory for the community.
• Maintain a safe and secure environment for all staff, residents and guests following Kisco guidelines.
• Maintains proper file storage for current and past residents according to state and Kisco guidelines.
• Performs data entry into various database systems to include accounting and lead management systems.
• Prepares various reports, logs, and schedules to ensure accuracy, efficiency and compliance.
• Ensures all residents data is accurately updated in a timely manner.
• Can learn, understand and manage different internal applications and programs.
• Resolve Resident or Family issues and concerns on billing with a customer focused approach.
• Submits check refunds in a timely manner as needed.
• Oversees the maintenance and repair of office machinery and equipment.
• Maintain resident related administrative files, logs, databases and lists.
• Attend meetings and community events as required.

What will I need to be successful in this role?

• Strong problem-solving skills for analyzing difficult situations and finding effective solutions.
• High competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications.
• Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed.
• Bachelor’s Degree
• A minimum of 3 to 5 years of experience in customer service, resident relations, social worker, or similar role

What’s in it for me? (Great Question!)

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates.  Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 25 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer