Case Manager

Job Title: Case Manager

Department: ACT

Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon.

Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility. 

Case Manager Benefits and pay range:

• Salary: $23.56 – 29.45 DOE
• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• 403 (b) Retirement Plan
• Paid Vacation & Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Discounts
• Employee Assistance Program (EAP)
• Wellness Program
• Tuition Reimbursement Program

Case Manager Summary: The Assertive Community Treatment (ACT) Case Manager provides comprehensive psycho-social services designed to improve or maintain the client’s ability to function in the community. The Assertive Community Treatment Case Manager assesses, monitors, and follows up with patient’s psycho-social/mental functional ability to meet basic needs to move toward recovery.

Case Manager Responsibilities and Qualifications: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• Assistance applying for and/or maintaining insurance benefits.
• Assistance with coordinating and/or accessing medical care.
• Assistance with applying for and/or maintaining social security benefits.
• Assistance with finding and/or maintaining housing.
• Assistance with coordinating transportation.
• Assistance with shopping (food, household, personal);
• Assistance with locating and arranging for a representative payee if the individual is unable to manage his/her own funds.
• Assistance coordinating employment and/or educational opportunities.
• Arrange for and maintain foster care services when necessary.
• Arrange for personal care attendant services to assist the client in the home and/or community.
• Medication management to include observing the client fill his/her medication box, assistance with calling the pharmacy for medication refills, transportation to the pharmacy to pick up medications or drop off new prescriptions; personal and environmental hygiene; nutrition/cooking, shopping, budgeting; communication, interpersonal effectiveness, coping/symptom management; community navigation, socialization, employment, and educational skills.
• Promote recovery principles, dignity, hope, and well-being.
• Foster community integration and encourage use of natural supports.
• Provide education and support to families and other natural supports to facilitate individual’s wellness and recovery.
• Advocate for clients as appropriate, with other persons or agencies to assist the client in meeting their goals and exercising their rights.
• Use de-escalation, redirection, active, empathic listening, communication, and other skills to effectively respond to individuals who may present with serious symptoms such as psychosis, mania, anger, or depression; use sound judgment and safety measures to respond to high-risk situations.
• Provide or arrange transportation for clients to and from appointments.
• Assist ACT Nurse with delivering medications to ACT clients.
• Facilitate skills training groups in the community to clients and/or their natural supports.
• Participate in daily ACT team meetings and work with a multidisciplinary team.
• Participate in providing after-hours coverage for ACT participants.
• Collaborate with other departments and community partners to support ACT clients in the community.
• Complete all internal and external documentation and forms in a timely manner and with a professional tone.
• Manage time and schedule effectively in the context of competing obligations and occasionally non-planned, priority tasks.
• Ensure that the services which are going to be provided to the client are listed on the client’s treatment plan and that the treatment plan is not expired. If the treatment plan is expired or the services are not listed, contact the therapist of record so a new plan can be written or updated before providing any services to the client.
• Complete required documentation within the specified timelines stated below under “Documentation Requirements.”
• Ensure the timely and accurate completion of time and attendance records.
• Other duties as assigned.

Case Manager Education: Must meet Oregon State (OARS) requirements and MHACBO certification as a "Qualified Mental Health Associate (QMHA)," meeting one of the following qualifications:

• Bachelor's degree in a behavioral science field.
• A combination of at least three years relevant work, education, training, or experience.

Case Manager Experience: Experience to demonstrate the competencies to identify precipitating events:

• Ability to communicate effectively.
• understand mental health assessment, treatment, and service terminology and apply each of these concepts.
• Implement skills development strategies, and identify, implement, and coordinate the services and supports identified in an ISSP.
• Preferred experience: Previous experience working with adults diagnosed with mental illness or any disability group preferred.

Certificates, Licenses, Registrations: Valid Oregon driver’s license, insurable driving record. Personal automobile insurance is required if clients are transported, or any agency business is conducted by the employee using his/her personal vehicle. Must meet the requirements to become MHACBO QMHA Certified. Certification must be maintained for the length of employment.

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.