Executive IT Support Specialist

We are growing! Klein Tools make great products with the highest of standards. We value Quality, Customer Obsession, Innovation, Teamwork and Ownership. These five distinguishing values define our company’s culture and how we operate as an organization.

We believe that these values set our business above others in our industry. At Klein Tools, you have the opportunity to forge your career with an iconic brand to drive your future! There has never been a better time to join Klein Tools! The Executive IT Support Specialist will act as the primary point of contact for senior leadership technical support.

This position will leverage a wide variety of IT experience and soft skills to independently resolve or coordinate the resolution of complex requests and issues. In addition, this position will work to anticipate customer needs and focus on issue prevention to minimize tickets and maximize productivity. Specific Responsibilities 1. Provide end‐user hardware, software, conferencing and mobile support to the senior leadership team.

2. Manage the technical aspects of senior leadership initiatives. 3. Monitor ticketing system for senior leadership open tickets and drive to completion.

4. Provide Tier 2 support to augment the Help Desk as needed. 5. Manage department communications to the organization and provide technical leadership to hosted events.

6. Enhance end‐user productivity by identifying issue trends and building preventative solutions. 7. Perform other duties as required within the nature and level of work.

Job Qualification Requirements Bachelor's degree in a relevant field, five ﴾5﴿ years of desktop support experience in Windows environment, general networking knowledge, and two ﴾2﴿ years of experience coordinating IT projects are required. Highly polished verbal and written communication skills. Excellent reasoning, problem solving, and decision making skills. Ability to demonstrate a high level of professionalism, credibility and patience with users at all levels of the business.

Ability to prioritize workload to focus on highest priority. Physical Demand Requirements Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For candidates with disabilities and needing assistance, please email us at hr@kleintools.com.