Credit Relationship Manager

Job Summary

The Credit Relationship Manager is a key player in maintaining the financial health of the company by managing credit operations, adhering to credit policies, and working to increase sales while safeguarding the company's investments in accounts receivable. This role requires a combination of financial acumen, relationship-building skills, and a keen understanding of risk management to achieve these objectives.

This position is a hybrid role, in our Roswell, GA headquarters 3 days a week.

Responsibilities   

• Manage a portfolio of key accounts. This includes and is not limited to customer site visits, collection activities, account reviews, credit review (including financial statement analysis) and credit limit assignments, necessary local regulatory requirements as per the credit policy, assisting with cash applications, monitoring customer past dues and correspondences, etc.
• Actively manage customer relationship along with commercial sales team to ensure that customer experience is optimal
• Provide regular updates as needed to management including Credit, Finance, and Commercial teams
• Work closely with any 3rd party providers to provide support, escalation routes, ensuring their service levels are being achieved
• Resolve queries and work efficiently to analyze root cause issues and implement actions to prevent future occurrence
• Provide support and coverage in other regions if a teammate is unable to cover the region for a period of time
• Manage to KPIs and goals which are provided by Management, including collection goals
• Other duties as assigned

Qualifications

•  5 years in a credit manager role
•  Proven success in building and managing relationships successfully across all levels
•  Strong Microsoft Excel skills required (preferred advanced user)
•  Ability to manage customer relationships
•  Experience of working as part of a high-performance team, meeting monthly targets
•  Excellent oral and written communication 

•  Ability to improve on-going processes, appropriately addressing issues and contributing to change effectively
•  Highly driven, determined & enthusiastic with a desire to learn, develop and progress
•  Knowledge of relevant IT systems
•  Construction / Metal industry background is a plus