Salary Job Openings

Technical Support Specialist Tier 1-Columbus

Kloud9 IT, Inc.
Columbus, OH Full Time
POSTED ON 4/8/2024
Technical Support Specialist Tier 1 Job Brief:
We are an IT company with a headquarters in Cleveland, Ohio. We have been in business for nearly three decades. We are looking for a competent Technical Support Specialist Tier 1 to provide fast and useful technical assistance on computer systems. The ideal candidate must be customer-oriented and patient to deal with difficult customers.

Technical Support Specialist Tier 1 Responsibilities:
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Technical Support Specialist Tier 1 Requirements:
  • Proven experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Experience with O365 troubleshooting
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • BS/BA in IT, Computer Science or relevant field is an asset, not a requirement

Salary.com Estimation for Technical Support Specialist Tier 1-Columbus in Columbus, OH
$56,898 to $74,221
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