Maintenance Technician

• Rectify electro-mechanical faults and specialist technical assistance as a support technician
• Respond to emergency calls on Customer sites
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customer’s maintenance team as required
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
• Provide specialist maintenance service support to the Customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
• Ensure proper care and maintenance of the tooling and equipment are provided
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
• Ability to work against a timeframe to complete reactive repairs
• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a quick time resolution
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Ability to follow set up instructions, assembly drawings and check lists
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external Customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity

WHAT YOU HAVE

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience
• 3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
• Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems
• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Extensive experience in equipment maintenance, modifications and design preferred
• Strong problem-solving capabilities
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Process-oriented mentality
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies
• Strong verbal and written communication skills

Working Conditions and Environment:

• Basic technical understanding
• Weekends and overtime as required by work
• Occasional travel required
• Authorization to work in the U.S. and/or Canada
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Physical requirements may include:
  • Sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

WHAT YOU WILL GET

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized child-care
• Tuition Reimbursement
• Pet Insurance
• Corporate Social Responsibility including recycling, sustainability and volunteering