Facilities Services Account Manager

SUMMARY

The Facilities Services Account Manager reports directly to and supports the Director of Client Solutions through work order processing and customer service. The focus of the Manager position should on building positive customer and vendor relationships to thoroughly support existing customers and identify/grow new business opportunities. Tasks may involve project management, strategic planning, sales support, service application, and logistics.

PRIMARY RESPONSIBILITIES

• Supports day to day operations as directed by Director of Client Solutions
• Collaborates with other Facilities Services Account Manager(s) on solutions and processes to ensure consistent service.
• Operates as a main point of contact for work requests and customer service support.
• Service multiple clients concurrently, often meeting deadlines
• Process work orders within our CMMS system and follow requests through until completion
• Research potential vendors
• Maintaining a database of different suppliers and vendors and the materials delivered by them

• Meeting with vendors and clients to negotiate the best contracts.

• Keep records of client transactions
• Makes sure clients receive requested products and services in a timely fashion
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Support initiatives to grow business with existing clients

ADDITIONAL RESPONSIBILITIES

• As assigned

KNOWLEDGE AND SKILL REQUIREMENTS

• Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate Client Needs with Staff, Ability to Manage Multiple Projects and Relationships Simultaneously, Listening Skills, Communication Skills, Management Skills, High School Diploma Required, Some College Preferred

WORK STYLES

• Integrity – Job requires being honest and ethical.
• Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction.
• Initiative – Job requires a willingness to take on responsibilities and challenges.
• Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Independence – Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence – Job requires persistence in the face of obstacles.
• Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.