Receptionist

Job Title:                Receptionist

Department:          Communications

Reports To:            Residential Living Director

FLSA Status:          Non-Exempt

Approved:

Date:                     

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Administers and monitors in-house paging system.
• Takes and records residents’ apartment maintenance requests.
• Accepts and distributes parcels, certified and registered mail.
• Interacts as a communicative liaison between independent living, assisted living and Health Service Center/Special Care Center.
• Monitors building access and security cameras.
• Distributes work requests to engineering, environmental services, telecommunications, and security departments.
• Maintains log book, registries, and other front desk related files.
•  
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Answers questions about organization and provides callers with address, directions, and other general information.
•  
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.  Checks guests in and for guest rooms which includes giving them keys and directions to the room as well as requesting them to sign the reservation form.
•  
• Monitors visitor access.
•  
• Receives, sorts, and routes mail, and maintains and routes publications.
•  
• Maintains and oversees resident fitness studio, storage room, pool, chapel, Our Little Store keys.
•  

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); two years related experience and/or training. 

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before customers or employees of organization.

MATHEMATICAL SKILLS

Ability to perform general mathematical equations inclusive of addition, subtraction, fractions, multiplication, and division. Ability to perform these operations using units of American money and postage.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.