Business Engagement Coordinator

KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE
SPECIAL PROJECTS JOB DESCRIPTION

Job Title: Business Engagement Coordinator

SUMMARY: An employee in this position receives supervision from the Workforce Development Senior Manager. An individual in this position maintains a caseload and provides comprehensive services to low-income families living in Western Heights participating in the Choice Neighborhood Transforming Western Initiative. Work performed involves interviewing clients, assessing job-training and employment needs, developing client assistance plans, and assisting individuals and families to achieve self- sufficiency. In addition, the Community and Business Engagement Coordinator is responsible for cultivating partnerships to recruit employers and businesses that will create employment opportunities to hire Western Heights residents. The Business Engagement Coordinator is responsible for meeting the outcomes of the Choice Neighborhoods program. Candidate must be able to work a flexible schedule that may include occasional evenings or weekends. Candidate must be able to work closely with multiple volunteers, staff, partners, service providers, and a diverse customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain a 1:20 caseload assisting individuals with job placement.
• Create, update, and maintain a comprehensive list of employers that are utilizing, or wish to utilize, the Workforce Programs direct placement services.
• Develops and implements strategies, including but not limited to, work experience, on the job training, certifications and apprenticeships to meet the hiring needs of employers.
• Serves as liaison between local businesses and CAC case management team serving Western Heights to coordinate demand and needs for employment specifically for the Western Heights neighborhood.
• Prepare reports documenting outcomes including employer intakes, workshops conducted and attendance, job training enrollment and completion and job placements.
• Maintain records, make reports and compile data in the data information system.
• Build workforce partnerships, including representing CAC at partnership meetings, co-facilitating Choice Neighborhood workforce partner groups and creating and executing presentations to employer groups, businesses, economic development groups and others to ensure employers are informed of the services available to them through the Workforce Connection service.
• Coordinate with partners to provide on-site hiring fairs, pre-employment workshops and job training programs.
• Creates flexibility to working hours in order to attend community events and engage with residents.
• Create high demand job opportunities for residents including recruiting section 3 employers.
• Coordinate referrals appropriate workforce development partners.
• Create partnerships that will serve residents that have been previously incarcerated for a felonious charge in obtaining employment.
• Coordinates with CAC Transportation and other transportation providers to establish partnerships that will connect employers with job seeking Western Heights residents.

KNOWLEDGE AND ABILITIES: To perform successfully in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of the mission of CAC and the mission and goals for the Transforming Western Project.
• Knowledge of social service resources in the community related to workforce development.
• Knowledge of case management methods and skills.
• Ability to communicate effectively both orally, in writing and interpersonally.
• Ability in building and maintaining partner relationships while managing key contacts.
• Ability to function as part of a team and hold privileged information in a professional and confidential manner.
• Ability to ascertain facts by personal contact, observation and examination of records and reports.
• Ability to perform basic math functions.
• Ability to prepare accurate reports and plans.
• Ability to use a computer to access databases, record activities, perform data tracking and report outcome results.
• Ability to create and execute accurate reports, business correspondence, plans and procedures.
• Ability to speak and present publicly.
• Knowledge of historical and current labor market information as well as education avenues, training, and career resources.
• Knowledge of job development techniques and strategies.
• Knowledge of employment-related requirements such as licensing, credentialing, and certification.

Preferred Qualifications: Graduation from an accredited four-year college or university. A minimum of two years of social services, workforce development, human resources, or related field experience is preferred. Previous local work history with the at-risk or poverty level population a plus. An equivalent combination of related work experience and education may be substituted for the education requirement.

Knowledge of Knox County and its geographic environs and community resources is desirable. Must be flexible and willing to work a varied schedule if necessary. Must have a valid Tennessee driver’s license and a reliable automobile for daily use (mileage reimbursed).

Salary: Skill Level 8

An Equal Opportunity Employer

Job Type: Full-time

Pay: $39,464.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Social Services: 2 years (Preferred)
• Workforce development: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $39,464