What are the responsibilities and job description for the Guest Service Representative position at KOA CAMPGROUND?
The positions available are:
Dayshifts-
9am-4pm Sundays, Mondays, and Tuesdays.
Evening shifts-
3pm- 8:30pm Sundays, Mondays, Tuesdays, Wednesdays and Thursdays.
12pm-8:30pm, or open availability, on Fridays and Saturdays.
This role is for candidates 18 .
INTRODUCTION TO ROLE
Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
WHO WE ARE LOOKING FOR
- Must be enthusiastic, upbeat, and energetic
- Strong attention to detail
- Ability to work a diverse schedule, including weekends, holidays, and evening hours.
WHAT YOU WILL WORK ON
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Efficiently and professionally operate all features at the front desk and guest service station, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and addressing issues or concerns appropriately.
- Restock the campstore
- Answer phones and return emails
- Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.
- Follow proper cash handling procedures, including collecting payment, site charging, and dropping cash at the close of shift.
- Performs other duties as assigned
- Provides regular and reliable attendance
WHO YOU WILL WORK WITH
The Front Desk Agent will report to the Front Desk Manager.
WHAT YOU BRING
- 18 years of age or older
- Valid driver license
- A happy attitude and willingness to learn!
PHYSICAL REQUIREMENTS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods and lifting/stocking campstore items.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Every weekend
Work setting:
- In-person
Ability to Relocate:
- Strafford, NH 03884: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18