What are the responsibilities and job description for the Assistant Store Manager position at Kohl's?
Kohl’s mission is to inspire and empower families to lead fulfilled lives; you are at the forefront for bringing this into action. You will create a first-class omnichannel experience by promoting a hospitality mentality in all areas of the store for Kohl’s Customers and Associates. You will play a large part in driving store sales and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.
Key Responsibilities
PRIMARY RESPONSIBILITIES
Required
KEY QUALIFICATIONS
Key Responsibilities
PRIMARY RESPONSIBILITIES
- Recruit, interview and hire talent
- Collaborate with the store executive team to develop and execute associate retention strategies
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty
- Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
- Ensure associates adherence to Kohl’s policies and procedures
- Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Assist and guide associates on the point of commerce process
- Lead the execution on all merchandising directives
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
- Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
- Assess and allocate resources to support business and workload demands
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
- Exercise good judgment and discretion in making necessary management decisions
Required
KEY QUALIFICATIONS
- Multiple years experience managing a significant retail volume in a fast paced customer service environment
- Demonstrated ability to lead and develop a large team of associates
- Anticipate challenges and obstacles developing solutions to these problems
- Experience working in a fast paced and changing environment
- Experience working with all levels of management, building partnerships
- Strong organizational skills with the ability to multi-task
- Open and close the store on an as needed basis
- Ability to occasionally work overnight
- Ability to lift 50 pounds on an occasional to frequent basis
- Ability to spend up to 100% of work time standing or moving about the sales floor
- Physical activity includes bending, stopping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
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