Group Reservations Coordinator - Destination Kohler

Group Reservations Coordinator - Destination Kohler 

Work Mode: Remote

Location: Kohler, WI

Opportunity

To maximize efficiency and accuracy of group booking process within Destination Kohler and Lodge Kohler. To process group rooming lists, call in groups, group package code creation and implementation and other administrative tasks. Maintain professionalism of performance as well as the image of the Kohler Hospitality Group by providing quality administrative support within Reservations for the benefit of Meeting and Events and the Sales team.

Specific Responsibilities

• Manage and maintain organization of “Rooming List” email inbox. Responding promptly.
• Navigate through the use of a variety of tools provided to complete job tasks such as share folders and multiple email boxes.
• Work directly with Sales clients to assist with all room block requests, changes, and assignments.
• Maintain a professional and efficient partnership with M&E associates in order to support clients and provide prompt, seamless, luxury service.
• Monitor room type and inventory of all groups as well as group booking cutoff dates.
• Work closely with Sales and Revenue Management Teams on room inventory releases and oversell strategy.
• Act as a liaison between Sales, Meeting & Events and Central Reservations team as it relates to group reservations.
• Build all group room reservations for rooming list groups as requested by Meeting and Events Managers and Leisure Coordinators.
• Update and make changes to rooming list reservations for groups as requested.
• Create and set up individual call-in groups as requested by Sales Coordinators.
• Build and create group rates for all Destination Kohler groups in the Property Management System.
• Answer reservation calls for call in groups, booking rooms accordingly to contract guidelines.
• Detail all reservation information provided by clients for guests arriving. (Room requests, food allergies, etc.) Note accordingly for operational use within resort.
• Update and review all reservations for groups with repeat business – connect to personalized guest profile information for exceptional service.
• Communicate proactively to other departments on matters of guest requests for seamless execution.
• Review Group Resumes for accuracy of reservations including room rates, billing, and other special circumstances.
• Use abstract reasoning to assist in complex puzzle fitting of reservations.
• Understand and assist in oversell execution for the resort through knowledge of overall group blocks and availability for movement.
• Attend weekly resume meetings to review all group information with associated peers and managers of various resort departments.
• Attend Pre-Conference Meetings as needed.
• Understand Leisure inquiry and quoting process, communicate with clients during introductory period of inquiry.
• Understand the process of contracts and approval process. Provide consistent suggestion for process improvements. Create and maintain SOPs for role.
• Train Central Reservationists on group call in reservations procedures using property management system.
• Complete any additional delegated tasks appointed by Coordinators and Manager.
• Participate in team meetings. Meet bi-weekly with Manager to discuss job performance.
• Adhere to all grooming standards and Forbes universal standards.

Skills/Requirements

• High School diploma or GED required, 2–4-year degree preferred.
• 4 years of work experience within customer service, preferably in Hospitality or an administrative role
• Proficient oral and written communication
• Excellent interpersonal skills
• Strong computer skills
• Hours of Operation are Monday-Friday, 8am-7pm. Some weekends and Holidays may be required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.  So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .