Helpdesk | Technical Support I

Position Summary:
Technical Support Technicians are responsible for providing technical assistance with computer hardware and software to Kokosing team members.

• They are also responsible for processing work orders, email, and phone calls.
• They will support Microsoft Windows 10 desktops and laptops, software, printers, scanners, basic network issues, mobile devices (Android/iOS), and other assorted technology.

A successful Technical Support Technician should be well-versed in all aspects of computer systems configuration, set up, and maintenance. They should also have excellent interpersonal and communication skills.
Essential Duties and Responsibilities :

• Maintain, document, analyze, troubleshoot, and repair computer hardware and software.
• Hardware includes desktop and laptop PC’s, iPads, iPhones, Meraki Wireless Access Points, Telpar and Star receipt printers, multifunction copiers, printers, monitors, Sophos Remote Ethernet Devices, and peripherals.
• Software includes Microsoft Windows 10, Microsoft Office 2013, 2016, 2019, and 365. It also includes Skype for Business, Bluebeam, Adobe, MobileIron, Trend Apex One, AutoCAD, and other construction related software.

• Manage jobsite internet setup and tear down, company cellular device plans, and managed service contracts for multifunctional devices.
• Support requests are managed and tracked in a ticketing system that the technician will be responsible for documenting the status, any notes, and completion of work orders.
• Other duties will include hardware purchases, inventory, and upgrades.
• This position does require proper handling of sensitive data.
• Technicians will be enrolled in a weekly on-call rotation to support after-hours emergency requests.
• Above technical responsibilities, the technician will promote a culture of safety and leadership while working to promote a supportive team environment.

Education and Experience:

• Bachelor’s degree, associate degree, or equivalent work experience in a Computer Science field.
• 2 to 5 years of experience as a support technician

Knowledge, Skills and Abilities :

• Strong understanding of:
• Microsoft Windows 10 o Microsoft Office Software o Computer hardware
• Computer peripherals
• Printers
• Basic Networking Concepts
• Basic Active Directory
• Mobile Devices
• Excellent communicator
• Problem solver
• Accurate record and documentation keeper
• Team player mentality

• Excellent analytical, technical and oral/written communication skills
• Willingness to learn new skills and other software programs needed to complete task assigned
• Ability to prioritize and handle multiple tasks accurately to meet deadlines
• Must present positive & professional image
• Strong problem solving skills
• Good interpersonal skills
• Must be punctual and dependable
• End User friendly attitude with a passion for information services support

Benefits:
Kokosing offers a competitive compensation and benefits package including medical, life, and disability insurance, paid time off and a 401K plan.

Kokosing is an equal employment opportunity/affirmative action federal and state contractor. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.

Job Type: Full-time