Manager, Security Operations Center

Overview

The Security Operations Center Manager will provide oversight and direction to the team of Security Analysts monitoring All Covered client networks and systems as part of the full suite of Managed Security services. The SOC Manager is also responsible for the management of SOC personnel with regards to compliance to processes and procedures, interaction and escalation with 3rd parties, and ensuring case handling through remediation of the Network Operation Center (NOC), Remote Support Center (RSC) and field engineering personnel.

Responsibilities

Management:

• Manage a team of analysts with a primary mission to identify vulnerabilities, suspicious activities and incidents, as well as educate client end users
• Ensure managed service deliverable quality through the entire process beginning with initial client onboarding and consistent delivery as both industry and clients eveolve
• Help employees realize their potential by setting clear expectations, openly evaluating performance, upholding accountability, and providing challenges (within and outside their team) to grow employees’ skills.
• Develop training and growth plans which may include communication, technical, and “soft” skills
  
  

Leadership:

• Work with the Director of Defensive Security Services to align team goals and plan with company’s long term priorities and strategy
• Manage project goals, plans and risks while working with stakeholders and customers to ensure efficacy and value
• Build a strong team culture of accountability, knowledge sharing and personnel growth through collaboration
• Establish standards for the team that build operational excellence into the managed service lines
  
  

Technical:

• Provide oversight of analysis activities and direct the team as needed
• Should a security incident occur, efficiently orchestrate analysts and or escalation as warranted by required response
• Contribute to the development of Attack Analysis standard operating procedures to ensure that they stay current and effective
• Deliver metrics to senior leadership and recommend courses of action when needed
• Manage and improve information security documentation as required
  
  

Qualifications

• This role will have supervisory responsibilities. As such, the individual must have experience in the area of people management.
• 5 year's Cyber Security Incident Response, Security Operations Center and/or Attack Analysis in a large, mission-critical environment with a background in the following:
• Knowledge of network intrusion methods, network containment and segregation techniques
• In-depth knowledge of operating systems (Windows & UNIX, Mac OS X a plus)
• Understanding of TCP/IP networking, routing protocols and full packet capture analysis
• Network security expertise including firewall, IDS and IPS
• Experience building baselines of network activity for use in anomaly detection
• Experience with proactive threat hunting techniques and concepts in an enterprise environment.
• Experience with reviewing log files, data correlation, and analysis (i.e. firewall, network flow, IDS, system logs)
• Knowledge of enterprise systems and infrastructure
• Proven understanding of log parsing and analysis at a large scale with data clustering tools or techniques
• Bachelor's Degree in Computer Science or related field or equivalent
  
  

Certifications:

• Industry standard information security and incident response certifications (CISSP, GCIA, GCIH, GREM, etc) are a plus
• Memberships and participation in relevant professional associations
  
  

People skills:

• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors
• Able to work under pressure in critical situations
• Experience resolving conflicts with team members, partners and customers
  
  

Process Skills:

• Strong attention to detail combined with an ability to create accurate documentation
• Detailed knowledge of current international best practices in the incident response arena
  
  

Communication Skills:

• Excellent written and verbal communication skills are required
• Ability to communicate effectively with business representatives in explaining impacts and strategies and where necessary, in layman's terms
  
  

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.