PT Keyholder

Position Summary:

The part-time (PT) Keyholder supports the store with the execution of the daily business, customer engagement, store operations, and merchandising standards in the store. The PT Keyholder is a member of the store leadership team whose key role is ensuring the highest level of customer engagement is achieved. This position relies on instructions and pre-established guidelines from the Store Manager to perform the functions of their job. The PT Keyholder supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position provides sales and performance-related feedback to the store manager. This position is a key-carrying position and may assume responsibility for the store in the absence of another manager. This position includes some opening and closing duties as determined by the needs of the business.

Key Responsibilities:

Sales and Supervision :

• Follows direction of store management team to maximize store sales and achieving store sales goals.
  • Supports an environment of productivity by leading the customer engagement on the sales floor.
  • Acts as manager on duty (MOD) when the only member of management in the store.

Brand Experience/Customer Service :

• Ensures excellence in customer service in the store by modeling brand-specific service standards, as well as responding to and addressing all customer concerns quickly when acting as Manager on Duty.
• Embraces the brands by wearing the brands at work and having a passion for the Lee and Wrangler products.
• Greets each customer.
• Actively engages customers on the sales floor by asking open-ended questions.
• Assists customer in the fitting room.
• Suggest the best products for the customers’ needs.

Operations, Loss Prevention, and Safety :

• Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
• Delegates tasks to associates as needed to maintain operational excellence.
• Reacts quickly to all customers and associate injuries and partners with Store Manager and Human Resources.

Visual Merchandising :

• Ensures visual merchandising standards for the store are maintained.

Human Resource Management :

• Regularly communicates any associate concerns directly to the Store Manager.
• Supports the Open-Door Policy.

Store Culture :

• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embraces the purpose, mission, and values of the company and is willing to make changes as directed by a member of management.

Job Requirements:

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proficient computer skills including e-mail.

Physical Requirements:

• Operate office equipment and technology (i.e., computers, phones, copier, scanner, etc.).
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Ability to stand during scheduled shifts.
• Ability to maneuver and/or lift 25 lbs. regularly and up to 50 lbs. occasionally.
• Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers.

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability