BDC Agent

BDC Agent – Koons Toyota Annapolis

Overview of the Company:

Koons Toyota of Annapolis is a leader in automotive retail and service in Maryland. To keep up with our expanding customer base, we are looking for the best and brightest to join our service team. Our philosophy at work is this: provide a welcoming, friendly, challenging team environment and make sure that our team members have constant recognition for their performance. That philosophy, paired with merit-based growth opportunities, provides our customers with the most dedicated and professional service team in the area.

Koons Toyota of Annapolis is also proud to state that this year we were voted a Washington Business Journals “Best Place to Work” and a Washington Post “Top Workplace” by our employees.

What we can offer at Koons Toyota of Annapolis:

• Fast-pace, fun, work environment

• Training in communication skills and time management

• Career advancement opportunities

• Health, Dental, Vision, Life and Disability Insurance

• 401(k) with company match

• Paid Time-off

Overview of the role as a BDC agent:

In this position, being a part of our team will consist of growing the business on a daily basis. This job takes patience along with a positive attitude in communicating efficiently with hundreds of potential customers a day. It falls under our responsibility to be engaging in a positive manner and assisting the customers to schedule appointments. We will set daily goals and as a team work together to hit objectives.

Primary responsibilities for a BDC Agent:

• Receive Inbound Phone Calls

• Execute an outbound call goal of 100 a day

• Set service appointments for our customers

• Communicate effectively with customers via Phone, Text or Email

• Exceed customer expectations and team goals

Here are a few things that we are looking for in the BDC Agent role:

• Exceptionally driven with a very strong work ethic

• Excellent communication skills

• Have a strong desire to succeed and advance

• Have a positive “solution oriented” attitude

• Someone who prioritizes growth

• Goal oriented

• Customer service, restaurant, or hospitality experience

Job Type: Full-time

Pay: From $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location